> Markdown version of [/jobs/ext/2945247-it-support-specialist-onsite-okc-ok](https://www.wearedevelopers.com/jobs/ext/2945247-it-support-specialist-onsite-okc-ok). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist-Onsite OKC, OK - **Company:** Apmex, Inc. - **Location:** Oklahoma City, OK, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $64,000.0 - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, Antivirus Softwares, JIRA, Business Software, Software Documentation, Desktop Computing, Firmware, IBM ViaVoice, Microsoft Office, Windows Desktop, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Microsoft InTune, Computer Equipment, Bug Reporting, Information Technology, Malware Detection, Laptops - **Published:** September 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=795ff4395a915e95 ## About the Role * Strong customer service skills * Ticketing and documentation skills * Sound troubleshooting method: reproduce, isolate, resolve, document * Dependable attendance, punctuality, and follow-through * Discretion with employee data and physical security information * Physically able to perform station build-outs and equipment moves as described under Physical Demands, * High school diploma or GED required. * Associate's degree or completed technical coursework in information technology or a related field preferred. * Equivalent hands-on experience accepted in place of formal education., * Two or more years in a help desk, desktop support, or I.T. support role is required. ## Description The IT Support Specialist II is the primary end-user support contact for the company and owns the endpoint and workspace layer of I.T. Operations across all facilities. Acts as the main I.T. contact, assisting users via voice, chat, email, and ticket systems. Resolves hardware, software, access, and peripheral issues; images, deploys, and retires end-user devices; builds out and relocates work stations across HQ, HQ2, and Broadway; and administers the badge, key-fob, and print/label systems the business depends on daily. This is a high-volume, hands-on, on-site role carrying one of the department's largest end-user ticket loads along with the physical and logistical work that keeps a distributed retail and fulfillment operation running. Strong problem-solving abilities, disciplined ticket documentation, and a willingness to quickly learn new technologies are required. Server, network, and platform work is escalated to the Systems Administration team rather than owned by this role. The day in the life of an IT Support Specialist... * Serve as the single point of contact for help desk intake; triage, own, and resolve front-line tickets across all departments and sites. * Troubleshoot Windows desktop and laptop hardware, operating systems, business applications, and peripherals. * Image, configure, deploy, and retire desktops, laptops, and mobile devices using Microsoft Intune/Entra and the company's standard build. * Manage Windows desktops, users, computers, and mobile devices. * Handle user and device management in Active Directory, Office 365/Entra, Exchange, and anti-malware, within the scope delegated by the Systems Administration team. * Perform scheduled system, firmware, and application updates for users. * Execute onboarding provisioning and termination deprovisioning to the documented checklist, on the effective date. * Build, ship, and recover work-from-home kits, and maintain kit component inventory. * Build out, move, and decommission work stations across HQ, HQ2, and Broadway, including receiving, distribution center, coding, and scrap-metal stations. * Support and standardize the printer, scanner, and label-printer fleet (Zebra and Dymo), including the shipping and receiving label systems. * Maintain the I.T. asset register and manage support consumables: toner, label stock, cabling, docks, and peripherals. * Maintain and publish facility and station notifications, including new-hire, termination, and station-change communications. * Maintain assigned work areas and the help desk footprint to the company's 5S standard. * Maintain system documentation and user manuals, and support the implementation and testing of new systems. * Collaborate with other departments. * Escalate server, network, security platform, and application issues to the Systems Administration team with reproduction steps and diagnostics attached. * Research and advocate new technologies. * Provide assistance to I.T. Operations as needed, including scheduled after-hours or weekend work for station cutovers and facility projects., * The candidate will work with the systems listed below and become familiar with this field's concepts, best practices, and procedures. + Windows Desktop OS + Desktop Hardware + Entra/Intune + Microsoft 365 and Exchange administration + Active Directory + Mobile Device Mgmt. + Anti-virus Support and Management + Printer, Scanner and Thermal Label Printer Support (Zebra/Dymo) + Asset Tracking + Jira Service Management or comparable ticketing platform + IP Phone Mgmt Certificates and Licenses: * A+ (preferred) * Microsoft 365 Certified: Fundamentals or Modern Desktop Administrator Associate (preferred) * Net + (a plus) * MCP (a plus) Other Requirements: * Valid driver's license required for local travel between company facilities. ## Related Videos - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)