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# QUALITY MONITORING ANALYST

- **Company:** Inizio Engage
- **Location:** Oregon City, OR, United States
- **Salary:** $50,000.0 - $92,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
- **Published:** September 16, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2973402634-2

## About the Role

* Current RN License Required

 * Bachelor's degree or related work experience preferred

 * Quality monitoring experience is strongly recommended.

 * Training and coaching experience is preferred

 * Proficient in Microsoft Outlook, Word, Excel and PowerPoint

 * Exceptional verbal and written communication skills

 * Ability to prioritize and organize workflow activities in a fast paced environment

 * Strong organizational and analytical skills

 * Ability to multi task

 * Critical thinking and problem solving skills

 * Detail oriented

 * Ability to join frequent meetings and calls without disruption or disconnecting .

The base pay range for this position is $50K - $92K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

## Description

Review calls, Adverse Event (AE) and Product Quality Complaint (PQC) reports/cases and associated documentation completed by Call Center staff to ensure adherence to Good Documentation Practices (GDP), regulatory requirements and client guidelines. Provide coaching, feedback and training to staff. Assist with Quality Assurance (QA) implementation and enforcement as assigned, including conducting and tracking the completion of internal audits., * Conduct call and data case quality monitoring for program team using quality monitoring guidelines

 * Document and score the results of each report/case review and call monitoring in the Quality Management System (QMS) to provide timely feedback to the Call Center staff members specialists.
 * Attend call monitoring and case review calibration sessions with the client and program management team
 * Identify and share with program leadership trends in quality performance identified through quality monitoring.
 * Support new agent certification and quality monitoring requirement.
 * Provide one-on-one coaching to staff regarding quality monitoring .
 * Collaborate with Corporate Project Trainer and leadership to develop and provide quality related training for Call Center s taff specialists
 * Participate in discussions with the Quality Monitoring team relative to project requirements and product and safety knowledge.
 * Work as a team to improve processes and procedures, and perform ad hoc projects for the program team as assigned.
 * Assist with any/all quality activities and reporting as requested by the program team.
 * Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).