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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Intermediate Platform Support Engineer - **Company:** MY TRUE MILES, LLC - **Location:** Bedford, VA, United States - **Experience:** Experienced - **Salary:** $103,600.0 - $129,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Amazon Web Services, Amazon Elastic Compute Cloud, Systems Engineering, JIRA, Cloud Computing, CompTIA Security+, Information Systems, Continuous Delivery, Continuous Integration, Data Recovery, Software Debugging, Linux, Disaster Recovery, Domain Name System (DNS), Github, Identity and Access Management, Internet Security, Traceroute, Virtual Private Networks (VPN), Information Systems Security Architecture Professional, CURL, Microsoft Software, Ping (Networking Utility), Remote Access Technology, Remote Desktop Services, Ansible, Prometheus, Runbook, Server Administration, Data Logging, Load Balancing, System Availability, Grafana, AWS Lambda, Git, SC Clearance, Git Flow, Kubernetes, Information Technology, Pagerduty, Servicenow - **Published:** September 16, 2026 - **Apply:** https://www.careerbuilder.com/job-details/intermediate-platform-support-engineer-bedford-ma--cff2a35a-a9c6-4104-9186-d16493a338f1 ## About the Role MITRE Mission Computing is a new organization that bridges the gap between Mission and Technology and helps enable MTIRE projects to focus on their work, without worrying about compliance and the underlying platform infrastructure. We apply new technologies that can address the Government's most challenging Systems Engineering problems. This is an opportunity for experienced platform engineers who are highly motivated, innovative, and proactive and interested in owning and maintaining their work to enable the rest of MITRE and sponsors., * Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree with relevant experience who can immediately contribute at this job step; or equivalent combination of related education and work experience. * 2+ years supporting production applications and infrastructure in technical support, systems administration, or operations. * Hands-on administrative experience of Linux and Windows: logs, services, permissions, and troubleshooting, including account lockouts, MFA, and group-membership / login issues. * Familiarity with AWS (or similar): instances, networking, IAM, and use of the console and CLI to investigate issues. * Support-level exposure to containers and Kubernetes: pods, deployments, logs, events, and common failure symptoms. * Customer-facing ticket and chat skills: reproduce issues, use runbooks, distinguish application vs. platform problems, escalate clearly, and close work with a usable resolution summary. * Experience with a service desk or work-management tools (e.g., Jira, ServiceNow, GitHub Issues) and meeting response/resolution expectations. * Participation in incident response and on-call rotations (e.g., PagerDuty), including following escalation paths and documenting what happened. * Ability to follow change-management and security procedures in regulated environments (e.g., CMMC, SOC 2). * Clear written and verbal communication with users, developers, and platform engineers. * Comfort working in a small team with broad ownership, applying documentation and vendor guidance without step-by-step supervision. * Experience working in a Kanban workflow: pulling work from a shared board, limiting work in progress, and keeping ticket status current so handoffs stay visible. * Must be eligible to obtain and maintain a Secret U.S Government issued Security Clearance within one year of hire. Per the U.S. Government's eligibility requirements, you must be a U.S Citizen to be considered for a security clearance. * This position requires a minimum of 3 days per week on-site in McLean, VA, Bedford, MA, San Diego, CA or Colorado Springs, CO. Preferred Qualifications: * Bachelor's degree in computer science, information technology, or a related field. * CompTIA Security+ or CISSP * Hands-on use of monitoring and logging tools (e.g., Grafana, Loki, Prometheus, CloudTrail) to find errors and confirm service health. * Experience building and supporting CI/CD or Git workflows, including diagnosing pipeline failures, rerunning jobs, and verifying deploy status. * Experience supporting and debugging production issues for both Kubernetes users and the platform's own tool offerings, including collecting logs, events, and workload status. * Experience authoring Infrastructure as Code: Terraform that consumes existing modules, and Ansible or similar that use published collections. * Familiarity with DNS, certificates, load balancers, and remote access (VPN, bastion, SSH, RDP, WinRM), plus basic connectivity checks (ping, curl, traceroute) to separate network problems from application failures. * Experience remediating platform CVEs (e.g., container, EC2, Lambda) and guiding platform users through remediating CVEs in their own workloads. * Experience supporting disaster recovery activities: following DR runbooks, performing backup and recovery, and confirming services are back to a known-good state. * Prior support work in government, DoD, or other regulated environments. * Experience writing platform user guidance, SOPs, runbooks, knowledge-base articles, status updates, and post-mortems. * Background or strong interest in platform, SRE, or cloud operations work. * Active Secret Clearance, AWS Lambda, Administrative Skills, Amazon Elastic Compute Cloud (EC2), Amazon Web Services (AWS), Ansible, Artificial Intelligence (AI), Atlassian JIRA, CISSP - Certified Information Systems Security Professional, Career Development, Cloud Computing, CompTIA Security+, Computer Science, Computer Systems, Continuous Deployment/Delivery, Continuous Integration, Customer Relations, Customer Support/Service, Data Recovery, Debugging Skills, Disaster Recovery, Doctor of Nursing Science (DNS), Documentation, Git, GitHub, Government, High Availability, Identify Issues, Incident Response, Information Technology & Information Systems, Internet Security, Kanban, Knowledge Base, Linux Operating System, Load Balancing, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft Windows Operating System, Nonprofit, On Call, Presentation/Verbal Skills, Problem Solving Skills, Production Support, Remote Access, Research & Development (R&D), Resolve Customer Issues, SSH (Secure Shell), Secret Clearance, Security Clearance, ServiceNow, Software Administration, Standard Operating Procedures (SOP), Systems Administration/Management, Systems Engineering, Team Player, Technical Research, Technical Support, Time Management, Trademarks, United States Department of Defense (DoD), VPN (Virtual Private Network), Writing Skills ## Related Videos - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Don’t Insert Crazy! 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