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# IT System Analyst

- **Company:** VSL Employee Co LLC
- **Location:** Brentwood, TN, United States
- **Contract:** Permanent contract
- **Skills:** Linux, Network Configuration and Change Management, Software Engineering, Systems Integration, Virtualization Technology, Information Technology
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5fea94b47a6ffd8f

## About the Role

Join our dynamic team in a Systems Analyst position and gain valuable experience while helping our clients navigate the ever-evolving work of IT. If you are enthusiastic about technology, have a passion for customer service, and desire to grow in the field of IT support, apply today and become a vital part of our team!, * Bachelor's degree in Computer Science, Information Technology or related field (preferred)

 * Possess CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification
 * Prior experience in a similar technical support role, preferably with an MSP, in a fast-paced, dynamic environment with changing priorities.
 * Strong working knowledge of Windows and Linux operating systems, hardware, networking and virtualization technologies
 * Exceptional troubleshooting, problem solving, communication and customer service skills
 * Must be available to participate in an on-call rotation for after hours (night and weekend) client support
 * Must have reliable transportation and insurable driving record

## Description

* Technical Support: Provide advanced technical support to clients, addressing complex hardware and software issues, network configurations and system integration.
 * Troubleshooting: Diagnose and resolve escalated IT issues, applying analytical problem-solving skills to identify root causes and implement solutions.
 * Client Communication: Maintain clear and effective communication with clients, explain technical concepts in non-technical language and provide regular updates on issue resolution progress.
 * Documentation: Keep comprehensive records of technical issues, resolutions, and configurations to facilitate future troubleshooting and reporting.
 * System Maintenance: Assist in the maintenance and monitoring of client systems, ensuring they operate smoothly and proactively identify potential problems.
 * Collaboration: work with other team members to escalate and delegate tasks and foster a cooperative work environment.
 * Technical Expertise: Stay up-to-date on industry best practices and emerging technologies in order to provide cutting-edge solutions and recommendations to clients.
 * Provide onsite local client support as needed
 * Other related duties as assigned