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# Application Support Engineer

- **Company:** BRAYTON GLOBAL
- **Location:** Brussels Metropolitan Area, Belgium
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, JIRA, Microsoft Outlook, Databases, Microsoft SharePoint, Web Applications, Information Technology, Api Management, Servicenow
- **Published:** September 17, 2026
- **Apply:** https://www.adzuna.be/details/5886259080

## About the Role

* Bachelor's degree in Computer Science, IT, Environmental Science, European studies or a related field (or equivalent professional experience).
 * Prior experience in customer support, helpdesk, or IT service management is advantageous but not mandatory.
 * Familiarity with EU environmental regulations is a plus.

Technical Skills

 * Proficiency in Microsoft Office 365 (Outlook, Teams, SharePoint) and ticketing tools (e.g., ServiceNow, Jira).
 * Basic understanding of web applications, databases, or API integrations (e.g., how TRACES interacts with EU Login or national systems).
 * Ability to quickly learn new software and adapt to agile development cycles.

Soft Skills

 * Excellent communication in English (C1 level or higher); additional EU languages (e.g., French, German) are highly desirable.
 * Customer-centric mindset with patience and empathy for users with varying technical skills.
 * Analytical thinking to troubleshoot issues methodically and propose solutions.
 * Team collaboration with developers, policy officers, and other support agents.
 * Attention to detail, especially when handling regulated data (e.g., waste codes, chemical identifiers).

Other Requirements

 * Willingness to work in shifts
 * Mandatory office presence twice per week



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