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# IT Support Medewerker

- **Company:** Michael Page
- **Location:** Rotterdam, Netherlands (Remote available)
- **Experience:** Starter
- **Salary:** €2,500.0 - €3,500.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Information Technology
- **Published:** September 17, 2026
- **Apply:** https://www.careerjet.nl/jobad/nl2a05c1aba2b6d58cdc53f0ea10a2c068

## About the Role

* MBO 4 of HBO werk- en denkniveau, bij voorkeur richting IT.
 * Minimaal 1-2 jaar ervaring in een IT Support-, Helpdesk- of Servicedeskfunctie.
 * Uitstekende beheersing van Nederlands en Engels, zowel mondeling als schriftelijk.
 * Ervaring met Microsoft 365, Windows-omgevingen en Active Directory.
 * Basiskennis van netwerken, hardware en werkplekbeheer.
 * Klantgerichte en servicegerichte instelling.
 * Sterke communicatieve vaardigheden.
 * Analytisch en probleemoplossend vermogen.
 * In staat om zelfstandig prioriteiten te stellen.
 * Ervaring met ticketingsystemen is een pré.

## Description

* Fungeren als eerste aanspreekpunt voor IT-gerelateerde vragen en incidenten.
 * Registreren, opvolgen en oplossen van supporttickets.
 * Installeren en configureren van laptops, desktops en mobiele apparaten.
 * Ondersteunen van gebruikers op locatie en op afstand.
 * Beheren van gebruikersaccounts en toegangsrechten.
 * Troubleshooten van hardware-, software- en netwerkproblemen.
 * Documenteren van incidenten en oplossingen.
 * Escaleren van complexe issues naar gespecialiseerde teams.
 * Onderhouden van IT-assets en werkplekvoorzieningen.
 * Bijdragen aan verbeteringen van IT-processen en gebruikerservaring.


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