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# Operational Performance Engineer

- **Company:** Veolia Environmental Services (UK) plc
- **Location:** Horsham, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Excel, Power BI, Gsuite
- **Published:** September 17, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6aabdefe9975616e1fd44c00/apply

## About the Role

* Previous experience in a similar role is beneficial
 * Education: HNC standard (or equivalent) in an engineering discipline, preferably with exposure to power generation.
 * Digital & IT Tools: Proficient in both Google Suite (Docs, Sheets, Workspace) and Microsoft Excel. Experience with Microsoft Access and Power BI would be beneficial.
 * Technical Knowledge: Electrical and/or mechanical understanding, ideally in relation to power generation.
 * Core Competencies: Strong analytical abilities, problem-solving skills, and clear verbal and written communication.

## Description

The OPC Service Desk Engineer provides critical 24/7 remote monitoring, technical control, and front-line support across our national Combined Heat and Power (CHP) fleet. In this role, you will act as the primary technical point of contact-diagnosing faults remotely, adjusting operational parameters, coordinating with field engineers, and ensuring high-quality communication with customers., * Remote Monitoring & Control: Investigate plant faults, perform system resets, adjust operational parameters, and manage fault escalation.

 * Engineer & Customer Support: Professional handling of 24/7 inbound calls from field engineers and customers to ensure rapid issue resolution.
 * Reporting & Data Analysis: Produce accurate KPI, performance, and availability reports for management and customers.
 * Shift Operations: Work effectively as part of a 24/7 rotating shift team, maintaining seamless shift handovers and clear task tracking.
 * Adhering to written procedures when carrying out tasks, We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.


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