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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Engineer - **Company:** gb Salt - **Location:** London, UK (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Collaborative Software, Disaster Recovery, Microsoft Office, Microsoft Software, Network Connections, Software Engineering, Computer Network Technologies, Peripherals, Microsoft InTune, Computer Equipment, Information Technology - **Published:** September 17, 2026 - **Apply:** https://www.totaljobs.com/job/it-service-engineer/salt-job107994278 ## About the Role * A relevant post-school qualification, apprenticeship or equivalent practical IT experience. * Typically two or more years' experience providing end-user IT support in a professional environment. * Good practical knowledge of Microsoft technologies, including Windows, Active Directory, Microsoft 365, Office, Exchange and Intune. * Working knowledge of collaboration tools, video conferencing, endpoint security and core networking concepts. * Proven ability to troubleshoot desktop hardware, peripherals, mobile devices and common software issues independently. * Experience working with service-management processes, ticket queues, asset records and technical documentation. * Awareness of information-security, access-control and operational-risk requirements. Competencies, skills and behaviours * Fluent written and spoken English; additional languages are advantageous. * Strong analytical and troubleshooting skills with sound judgement about when to escalate. * Clear, professional communication and a consistently customer-focused approach. * Ability to organise competing priorities and take ownership through to resolution. * Willingness to share knowledge, support developing colleagues and contribute to team improvement. * Reliable, collaborative, flexible and attentive to risk, security and detail. ## Description * Deliver on-site end-user support five days a week, responding promptly and professionally to incidents and service requests. * Independently diagnose and resolve a broad range of technical issues, escalating complex or high-impact matters appropriately. * Support end-user systems and equipment, including computers, mobile devices, telephony, video conferencing, printers, scanners, copiers, network connectivity and associated services. * Install, configure and upgrade approved hardware, software and systems in line with change and security procedures. * Monitor and maintain IT systems, investigate recurring issues and contribute to practical service improvements. * Support user onboarding, access changes, equipment allocation and the secure return or disposal of assets in line with agreed processes. * Maintain accurate asset records, validated documents, knowledge articles and support procedures. * Apply Group IT policies, security controls and risk-management requirements consistently in day-to-day support. * Contribute to security checks, disaster recovery exercises and testing activities under the direction of the Lead or wider IT team. * Deliver clear end-user guidance and training, helping users adopt technology safely and effectively. * Share technical knowledge and provide practical support to junior or apprentice colleagues. * Work collaboratively with regional and global IT teams to provide support beyond the local site when required. * Travel to and provide end-user IT support at other London sites when required. * Provide occasional out-of-hours, shift or on-call support when required. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof CiesĖlak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)