> Markdown version of [/jobs/ext/2951474-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2951474-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer

- **Company:** Reed
- **Location:** Lisburn, UK
- **Salary:** £33,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Business Software, Issue Tracking Systems, Networking Hardware, Microsoft Office, Networking Basics, Azure Active Directory, System Availability, Laptops
- **Published:** September 17, 2026
- **Apply:** https://www.nijobfinder.co.uk/job/2053024/it-support-engineer/

## About the Role

* Previous experience in an IT support, helpdesk, service desk, or technician role.
 * Working knowledge of Windows devices, Microsoft 365, basic networking, printers, mobile devices, and common business applications.
 * Ability to troubleshoot issues methodically, document fixes clearly, and escalate appropriately when required.
 * Strong communication skills and a customer-service mindset when supporting users at all levels of the business.
 * Organised, reliable, and able to prioritise support requests in a busy operational environment.
 * Valid UK driver's licence.
 * HND in Computing or equivalent qualification.

Desirable Skills:

 * Experience with ERP transitions or upgrade programmes.
 * Experience in a construction, manufacturing, operational, technical, or production-based environment.
 * Familiarity with Microsoft Entra ID, Azure, endpoint security, backup tools, or ticketing systems.
 * Interest in automation, reporting, process improvement, or digital workflow tools..

## Description

* Act as first point of contact for IT support requests via phone, email, in person, or through the support process.
 * Troubleshoot and resolve issues related to Windows PCs, laptops, printers, mobile devices, applications, and network connectivity.
 * Log, prioritise, update, and document support requests, escalating complex issues to the IT Manager or external suppliers as needed.
 * Provide clear, patient, and practical guidance to users, promoting confident and secure use of business systems.
 * Assist with user account administration, permissions, password resets, MFA setup, onboarding, and leaver processes.
 * Support licensing, software installation, updates, and access requests across business-critical applications.
 * Maintain PCs, laptops, printers, mobile devices, network equipment, and site connectivity.
 * Conduct routine checks on backups, endpoint protection, patching, security tools, and system availability.
 * Help improve the use of the Microsoft Suite and other digital tools across departments.
 * Maintain accurate IT documentation, asset records, support notes, and user guidance.
 * Assist the IT Manager with technology improvement projects, supplier coordination, and practical rollout activities.


## Related Videos

- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)

## Related Articles

- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)