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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Assistant - **Company:** AJ Chambers - **Location:** Rochford, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Software Documentation, Cyber Security, Disaster Recovery, Password Management, Software Deployment, EndPointSecurity, Office365, Reliability of Systems, Information Technology, User Accounts - **Published:** September 17, 2026 - **Apply:** https://www.reed.co.uk/jobs/it-support-assistant/57353933 ## About the Role AJ Chambers are seeking a highly motivated and detail-oriented IT Support Assistant to join our dynamic team., Previous experience in an IT support, helpdesk or similar role is preferred but not essential. Full training will be provided. * Good understanding of common hardware, software, Microsoft 365 and general IT systems an advantage. * Strong troubleshooting and problem-solving skills, with the ability to diagnose issues logically and efficiently. * Excellent organisational and time management skills, with the ability to prioritise and manage multiple support requests. * Strong communication and interpersonal abilities, with a patient and helpful approach to supporting non-technical users. * Ability to work effectively both independently and as part of a team. * Good attention to detail and a proactive approach to identifying and resolving technical issues. * Understanding of data protection, information security and good IT security practices. * Willingness to learn new technologies, systems and processes. ## Description As the IT Support Assistant, you will play a crucial role in providing day-to-day technical support to colleagues, maintaining IT systems and equipment, assisting with user issues, and helping to ensure the smooth and secure operation of the company's technology environment. Duties: * Adhoc administration duties and other IT-related tasks as required. * Ensure IT support activities are carried out in line with company policies, data protection requirements and information security best practices. * Provide basic training and guidance to colleagues on IT systems, software and good technology practices. * Assist with the rollout, testing and implementation of new software, hardware and IT systems across the business when required. * Identify recurring technical issues and suggest improvements that could enhance system reliability, security and the user experience. * Work with external IT providers and suppliers when specialist support is required, helping to communicate issues and coordinate resolutions. * Assist with data backups, recovery procedures and general business continuity activities where required. * Support the implementation and maintenance of IT security procedures, including password management, access controls, device security and user awareness. * Assist with routine system updates, software installations, security updates and other IT maintenance activities. * Help maintain accurate records of IT assets, equipment allocations, software licences, user accounts and system documentation. * Assist with the maintenance of the company's IT systems, networks and other technology infrastructure. * Troubleshoot common technical issues, diagnose faults and provide clear, user-friendly guidance to colleagues. * Support the administration and maintenance of Microsoft 365 applications, user accounts, shared mailboxes, Teams and other business applications. * Assist with the on-boarding and off-boarding of employees, including setting up user accounts, permissions, equipment and access to relevant systems. * Set up, configure and maintain laptops, desktops, monitors, mobile devices, printers and other IT equipment for new and existing employees. * Log, monitor and update IT support requests, ensuring issues are tracked through to resolution and escalated where appropriate. * Provide first-line IT support to employees, responding to hardware, software, network, email and access-related queries in a timely and professional manner. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)