> Markdown version of [/jobs/ext/2951595-service-desk-support-manager](https://www.wearedevelopers.com/jobs/ext/2951595-service-desk-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk & Support Manager

- **Company:** VIQU Ltd
- **Location:** Witham, UK
- **Salary:** £70,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, JIRA, Microsoft Azure, Performance Monitor, Servicenow
- **Published:** September 17, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/service-desk-support-manager/47417071

## About the Role

best out of an experienced support team. The role might also require occasional travel to European offices.Key Responsibilities of the Service Desk & Support Manager:Lead, mentor, coach and develop the IT Service Desk teamImprove service performance using ticketing data, KPIs, SLAs and trend analysisStrengthen resource planning and service coverage across locationsOversee incident, problem, request and knowledge managementReduce recurring issues through root-cause analysisDrive automation, self-service and process optimisationImprove user satisfaction and overall service qualityProduce service performance reporting and management informationTrack service trends, risks and improvement initiativesBuild strong stakeholder relationships across the businessSupport change management, audit, compliance and operational governanceKey Requirements of the Service Desk & Support Manager:Proven experience managing and developing an IT Service Desk or IT Support teamStrong coaching and mentoring
skills, with the ability to lead a technically capable support teamGood knowledge of ITSM principles, ideally supported by ITIL certificationStrong experience using service desk data, KPIs and SLAs to drive performance and continuous improvementGood technical understanding of Microsoft 365, Azure and endpoint management environmentsExperience with ITSM/ticketing platforms such as Freshservice, ServiceNow or Jira Service ManagementStrong stakeholder management, communication and problem-solving skillsExperience managing incidents, escalations and operational service deliveryFinancial services, regulated-sector or multi-site/international support experience would be advantageous #J-18808-Ljbffr



## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)