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# SC Cleared Third Line Citrix SME

- **Company:** Synergize Consulting Ltd
- **Location:** Preston, UK
- **Salary:** £83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cloud Computing, Desktop Computing, Hyper-V, Citrix XenApp, Windows Servers, Citrix Systems, Virtualization Technology, Xen Servers, Software Troubleshooting, Xendesktop, Citrix Netscaler, Vmware
- **Published:** September 17, 2026
- **Apply:** https://www.totaljobs.com/job/citrix-subject-matter-expert/synergize-consulting-limited-job107990314

## About the Role

* Proven commercial experience working in a Third Line Support / Third Line Infrastructure role
 * Strong hands-on experience with Citrix Virtual Apps and Desktops (XenApp/XenDesktop)
 * Strong knowledge of Citrix Cloud
 * Strong experience with NetScaler ADC
 * Experience with Citrix Workspace Environment Management (WEM)
 * Strong experience with Windows Server
 * Experience with Active Directory and Group Policy
 * Experience with FSLogix
 * Strong understanding of ITIL processes and enterprise support models
 * Experience with virtualisation technologies including VMware, Hyper-V or XenServer
 * Experience supporting Windows 10 and Windows 11
 * Strong troubleshooting and problem-solving skills
 * Ability to take ownership of complex technical issues through to resolution
 * Q1 Security Clearance - essential
 * Sole UK nationality - essential

Desirable

 * Experience supporting secure or restricted environments
 * Defence or government infrastructure experience
 * Experience with Ivanti
 * Experience with SysTrack or Nexthink - training can be provided
 * Knowledge of secure client solutions

## Description

* Provide Third Line technical support for complex incidents and problem records
 * Act as a technical SME across Citrix Virtual Apps and Desktops, Citrix Cloud and NetScaler ADC
 * Lead the diagnosis and resolution of complex Citrix and infrastructure issues
 * Manage and optimise Citrix policies, profiles and user experience
 * Support patching, upgrades and migrations across Citrix components
 * Carry out root cause analysis and proactive/reactive problem management
 * Contribute to technical assurance and defect resolution
 * Work with architecture and engineering teams on Citrix solutions and infrastructure improvements
 * Collaborate with wider technical teams and customer stakeholders
 * Maintain strong customer service while working within established ITIL and service management processes


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