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# 1st & 2nd Level Support

- **Company:** Atos
- **Location:** Wien, Austria
- **Experience:** Experienced
- **Salary:** €35,658.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Acrobat, Active Directory, Antivirus Softwares, Google Chrome, Windows Servers, Office365, User Administration
- **Published:** June 18, 2026
- **Apply:** https://at.indeed.com/viewjob?jk=36ab0f0c2d44cd03

## About the Role

* 2-3 Jahre Erfahrung in einer vergleichbaren Position
 * abgeschlossene IT Ausbildung (z.B. relevanter Lehrabschluss, HTL....)

Gute Kenntnisse bzw. Erfahrung im Umgang mit folgenden Technologien (je mehr desto besser):

 * Microsoft Produkte
 * Windows 10 Client Administration
 * Windows Server (Basis Wissen)
 * Active Directory
 * Unterstützung bei typischen Desktop-Anwendungsthemen
 * zB Google Chrome, Adobe Acrobat, 7zip, Antivirus-Software, etc.
 * Bereitschaft zum Schichtdienst
 * ausgezeichnete Deutschkenntnisse, solide Englischkenntnisse (unsere Servicesprachen)
 * Bereitschaft zur Weiterbildung (kundenspezifische Applikationen)
 * hohe Servicebereitschaft, kontaktfreudig, teamfähig

## Description

* ITIL konformes Annehmen und Abarbeiten von Incidents und Standard Service Requests im 1st Level Betrieb
 * Dokumentationen im ITSM Ticket Tool
 * Mitarbeit in einem ca. 15-köpfigen Service Desk Team, die im Schichtbetrieb (7x24) für unsere Kunden tätig sind
 * Lösungskompetenz im Bereich Office365, Print-und File Services & Benutzerverwaltung


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