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# IT Desktop Support

- **Company:** Layers Logic IT LTD
- **Location:** Leipzig, Germany
- **Experience:** Experienced
- **Salary:** €44,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, IMac, Microsoft Office, Network Connections, Software Deployment, Wi-Fi Technology, Office365, Software Troubleshooting, Computer Equipment
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b9cd79b17e11fcb8

## About the Role

English:** Good working proficiency, * **3+ years of IT/Desktop/EUC Support experience**.

 * Strong experience in **desktop/laptop hardware and software troubleshooting**.

 * Experience supporting **Microsoft 365/O365** environments.

 * Experience with **IMAC / Smart Hands / onsite IT support**.

 * Strong customer service and communication skills.

 * Professional, personable and customer-focused approach.

 * Strong coordination and task-management skills.

 * Ability to work independently as well as within a global support team.

Own car is mandatory.**

 * German **Native or B2+** and English proficiency., * IT Desktop support : 3 years (Required)

Language:

 * German and English (Required)

## Description

* Provide **End User Computing (EUC) L1 support** to onsite end users.

 * Provide local **desktop, laptop, hardware and software support**.

 * Support **Microsoft 365 / Office 365** services and user-related issues.

 * Perform **IMAC (Install, Move, Add & Change)** activities and Smart Hands support.

 * Troubleshoot basic **Windows OS, applications, hardware and peripheral** issues.

 * Diagnose and resolve desktop/laptop and computer peripheral problems.

 * Support **network connectivity, LAN/Wi-Fi and basic troubleshooting**.

 * Perform hardware/software installations, upgrades and replacements.

 * Manage and maintain **IT assets**, including local asset tracking and records.

 * Accept, manage and complete assigned **service calls/tickets** within agreed timelines.

 * Provide VIP user support with a high level of professionalism and customer service.

 * Document incidents, resolutions, hardware changes and maintenance activities.

 * Prepare required records and reports related to support activities and equipment.

 * Coordinate effectively with remote, global and technical support teams.

 * Understand business requirements and coordinate with the appropriate technical teams.

 * Prioritize tasks effectively and manage time efficiently.

 * Participate effectively in a **virtual, globally distributed support team**.