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# Technicien Support Informatique (h/f)

- **Company:** Adecco
- **Location:** Lieusaint, France
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Active Directory, Apple IOS, JIRA, Information Technology, Servicenow
- **Published:** September 17, 2026
- **Apply:** https://www.adecco.com/fr-fr/offres-emploi?jobId=2119441801

## About the Role

Première expérience réussie de 5 ans minimum en support N2, incluant une expérience en support VIP.Connaissances d'Active Directory, des outils de mobilité (iOS / Android)Expérience sur un outil de ticketing (Jira, ServiceNow ou équivalent).Sens du service, bon relationnel et autonomie.

## Description

Nous recherchons un Technicien Support Proximité N2 (H/F) pour renforcer une équipe support et accompagner les utilisateurs au quotidien.Vos principales missions seront :

 * Prendre en charge, qualifier et résoudre les incidents et demandes de niveau 2.
 * Assurer le suivi des tickets et communiquer avec les utilisateurs.
 * Escalader les incidents complexes vers le niveau 3 lorsque nécessaire.
 * Installer, configurer et maintenir les postes de travail et équipements informatiques.
 * Gérer les demandes de matériel et garantir la mise à jour de l'inventaire.
 * Participer à la rédaction de procédures et à l'enrichissement de la base de connaissances.
 * Assurer un support de proximité auprès des utilisateurs, notamment des populations VIP.


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