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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician VA2746 - **Company:** Anabas - **Location:** Darlington, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Audit Trail, User Authentication, Microsoft Azure, Microsoft Online Services, Collaborative Software, Monitoring of Systems, IT Management, Network Connections, Cloud Services, Microsoft SharePoint, Software Troubleshooting, Peripherals, Microsoft InTune, Information Technology, Deployment Automation, User Accounts - **Published:** May 28, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=d245a451f19e3612 ## About the Role Do you have experience in Software troubleshooting?, * Experience in an IT support role (Service Desk or Desktop Support) * Strong knowledge of Windows devices and Microsoft 365 * Experience with device provisioning and endpoint management (e.g. Intune, Autopilot, or similar) * Good troubleshooting skills across hardware, software, and user issues * Excellent communication and customer service skills * Ability to prioritise workload and manage competing demands Desirable * Experience with Azure / Entra ID and Conditional Access * Knowledge of ITIL or structured service management practices * Exposure to security controls such as MFA, device compliance, or DLP * Experience supporting multi-site environments What Were Looking For * A hands-on, reliable team player with a strong attention to detail * Someone who takes ownership of issues and follows through to resolution * A continuous improvement mindset with an interest in modern IT management practices * A professional approach to working with users at all levels of the business ## Description We are looking for a proactive and customer-focused IT Support Technician to join our IT team. This role is a blend of hands-on device provisioning and lifecycle management alongside core systems support, ensuring our users are equipped, connected, and supported to work effectively across multiple locations. You will play a key role in maintaining endpoint devices, supporting Microsoft 365 services, and delivering a high-quality support experience across the business. Key Responsibilities Device Provisioning & Lifecycle Management * Build, configure, and deploy laptops, mobiles, and other endpoint devices using standardised processes * Manage device onboarding/offboarding, including user setup, asset allocation, and secure decommissioning * Maintain device compliance using endpoint management tools (e.g. Intune or equivalent) * Ensure timely patching, updates, and adherence to security policies * Track and manage IT assets, maintaining an accurate inventory and audit trail * Support hardware troubleshooting, repairs, and warranty processes IT Support & Systems Administration * Provide 1st/2nd line support for users across desktop, mobile, and cloud services * Troubleshoot issues relating to: * + Microsoft 365 (Exchange Online, Teams, SharePoint) + Authentication and access (Entra ID / Active Directory) + Network connectivity and peripherals * Manage user accounts, permissions, and access requests in line with security policies * Support shared services including printers, meeting room tech, and collaboration tools * Assist with monitoring system performance and resolving incidents Service Delivery & Continuous Improvement * Log, manage, and resolve tickets within agreed SLAs * Contribute to documentation, SOPs, and knowledge base articles * Identify recurring issues and suggest improvements or automation opportunities * Support IT projects such as system upgrades, migrations, and new technology rollouts * Work closely with the wider IT team to maintain a stable and secure IT environment ## Related Videos - [Resilient by Design: Building Robust Architectures in High-Stakes Financial Systems](https://www.wearedevelopers.com/videos/2106-resilient-by-design-building-robust-architectures-in-high-stakes-financial-systems) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [No Keys for the Robot: GitOps as the Control Plane for Autonomous Agents](https://www.wearedevelopers.com/videos/100095-no-keys-for-the-robot-gitops-as-the-control-plane-for-autonomous-agents) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)