> Markdown version of [/jobs/ext/2953871-first-line-it-support-technician](https://www.wearedevelopers.com/jobs/ext/2953871-first-line-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # First Line IT Support Technician - **Company:** The Benefact Group - **Location:** Eastleigh, UK - **Salary:** £28,334.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, VoIP, Computer Networks, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Citrix Systems, Azure Active Directory, Cisco WebEx, Virtual Environment, Microsoft InTune, Information Technology - **Published:** September 17, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5886779071 ## About the Role * Excellent communication and interpersonal skills * Strong knowledge of Windows OS, Microsoft 365, Active Directory, Microsoft Entra, Exchange Online and Microsoft InTune. * Basic knowledge of virtual environments (Hyper-V, Citrix) * Basic knowledge of VOIP telephony systems (WebEx) * Basic understanding of networking concepts (e.g., IP, DNS, VPN). * Familiarity with ITIL practices and ticketing systems (e.g., Connectwise, Desk365). * Ability to troubleshoot and resolve issues methodically and efficiently. What makes you stand out * Proven experience in a first line IT support or helpdesk role., "We are seeking a proactive and customer focused First Line IT Support Technician to join our in-house IT team. This is an excellent opportunity for someone with a passion for technology and problem-solving, who enjoys helping people and thrives in a fast-paced environment." ## Description Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a First Line IT Support Technician to join our IT team in their Eastleigh office. As a First Line IT Support Technician, you will be the first point of contact for all IT-related queries and incidents, providing efficient and friendly support to end-users. You will work closely with our outsourced Managed Service Provider (MSP), escalating more complex issues to third line support as needed. Please note this role is a 6 month fixed term contract. Why join us? Join a collaborative and inclusive culture that's committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes. What you'll be doing * Act as the first point of contact for all IT support queries via phone, email, and ticketing system. * Escalate unresolved issues to the MSP (3rd line) with clear documentation and context. * Liaise with the MSP to ensure SLAs are met and service quality is maintained. * Maintain IT asset inventory and ensure accurate records of equipment and licenses. * Provide basic training and guidance to users on IT systems and best practices. ## Related Videos - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [WeAreDevelopers LIVE - Playing in Production](https://www.wearedevelopers.com/videos/100363-wearedevelopers-live-playing-in-production) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Behind the Curtain: How Recruiters Shortlist Devs in an AI-Driven Market and How You Stand Out](https://www.wearedevelopers.com/videos/100229-behind-the-curtain-how-recruiters-shortlist-devs-in-an-ai-driven-market-and-how-you-stand-out) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)