> Markdown version of [/jobs/ext/2953958-it-field-service-analyst](https://www.wearedevelopers.com/jobs/ext/2953958-it-field-service-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field & Service Analyst - **Company:** Hays plc - **Location:** Oxford, UK (Remote available) - **Salary:** £46,509.0 - £50,898.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Business Software, Issue Tracking Systems, Remote Service Software - **Published:** September 17, 2026 - **Apply:** https://www.jobs.service.gov.uk/jobs/6aabe2739975616e1fd45956/apply ## About the Role * Previous experience in an IT Service Desk, IT Support, Desktop Support or 1st/2nd Line Support role. * Strong customer service skills and the ability to support technical and non-technical users. * Experience troubleshooting Windows devices, Microsoft 365, Teams, mobile devices and common business applications. * Confident working with ticketing systems and maintaining accurate incident/request records. * Experience setting up laptops, mobiles and user equipment would be highly beneficial. * A flexible approach, with the ability to provide both desk-based and on-site support. * Access to your own transport and willingness to travel to sites across the county when required. ## Description Hays are working with a large public sector organisation to recruit two IT Service Analysts to join their customer support function. This is a hands-on, customer-focused role supporting colleagues across a busy corporate environment, providing a mix of remote service desk support, face-to-face assistance and field-based support across local sites. Your new role You will work as part of the IT Service Desk and Customer Support Team, providing first and second line support to users by telephone, email, remote support tools and in person. You will log, manage and resolve tickets through the organisation's service desk system, supporting day-to-day business-as-usual activity as well as new starters, leavers, device loans, kit collection and equipment provisioning. The role will be based at the physical service desk initially at County Hall, where colleagues can attend for in-person IT support. You will also provide flexible support alongside the field services team, travelling to other sites across the county when required to deliver on-site assistance from their Holton Wheatley Depot, support device deployments and help ensure users remain connected and productive. Key responsibilities * Provide 1st and 2nd line IT support via phone, email, remote tools and face-to-face contact. * Log, update and resolve incidents and service requests through the ticketing system. * Support new starters, leavers, equipment loans, device collection and general BAU service desk activity. * Assist with laptop, mobile and peripheral setup, including deployment of pre-loaded replacement machines. * Support a Windows 11 and Microsoft 365 environment, including Teams and other business applications. * Provide on-site support across county locations when required, working alongside the field services team. * Support hardware refresh activity across Lenovo and legacy Dell devices, as well as Samsung mobile rollout activity. * Escalate complex issues where required while keeping users informed throughout. ## Related Videos - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)