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# Desktop Support Engineer

- **Company:** Devonshire Hayes
- **Location:** London, UK
- **Salary:** £46,800.0 - £52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Backup Devices, Microsoft Online Services, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Windows Servers, Networking Basics, Windows PowerShell, Virtualization Technology, Computer Network Technologies, Microsoft InTune, Laptops, Veeam, Network Server, Vmware
- **Published:** September 17, 2026
- **Apply:** https://www.reed.co.uk/jobs/desktop-support-engineer/57354821

## About the Role

If you are an experienced Desktop Support Engineer with excellent communication skills and a proven track record of providing 1st class customer service, we have a new contract we would like to discuss with you., * Experience in a 1st or 2nd line IT support role, with strong Windows 11 and macOS troubleshooting skills.

 * Practical knowledge of Microsoft 365, Active Directory or Entra ID, and core networking such as DNS, DHCP and VPNs.
 * Experience using a ticketing system and working to service targets.
 * A helpful, organised approach and the ability to take ownership of issues through to resolution.

Experience with Intune, VMware or Hyper-V, Veeam or PowerShell would be useful.

Skills

 * desktop support
 * autopilot
 * windows 11
 * entra ID
 * Active Directory
 * Desktop & Laptop Deployment
 * macOS Operating System

## Description

We're looking for a Desktop Engineer to provide hands-on 1st and 2nd line support across a mixed Windows and macOS environment. You'll resolve user issues, manage service desk tickets and complete daily checks to help keep systems running smoothly., * Support users with laptops, software, Microsoft 365, connectivity and meeting room technology.

 * Set up equipment and accounts for new starters, manage access requests and maintain IT asset records.
 * Monitor backups, Microsoft 365 services, servers and network alerts, investigating or escalating issues as needed.
 * Troubleshoot Active Directory and Entra ID, Windows Server, virtualisation and basic network issues.
 * Keep tickets and support documentation clear and up to date.


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