> Markdown version of [/jobs/ext/2954007-it-operations-engineer](https://www.wearedevelopers.com/jobs/ext/2954007-it-operations-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Engineer - **Company:** OpenWorks Engineering - **Location:** Prudhoe, UK - **Salary:** £45,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Online Services, Cloud Computing, Cloud Engineering, Information Technology Operations, Network Planning and Design, Microsoft SharePoint, SC Clearance, Information Technology - **Published:** September 17, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5886677423 ## About the Role This is a great opportunity for an experienced IT support professional to grow alongside us. The ideal candidate will enjoy being hands-on, solving complex technical challenges and working across a broad range of IT operations as we scale internationally. You'll have the opportunity to make a genuine impact, supporting both our UK and USA operations while helping us build a secure, reliable and scalable IT environment., * IT Operations experience: Strong experience in IT infrastructure, systems administration or IT operations, with the ability to take ownership of a broad technical environment. * Technical leadership: Experience leading IT support provision and managing or directing third-party IT support services. * Microsoft expertise: Experience working with Microsoft 365 and SharePoint environments, ideally within a modern cloud-first environment. * Infrastructure knowledge: Strong understanding of IT infrastructure, networking and cloud platforms, with the ability to define requirements and assess performance. * Security awareness: Experience working within an ISO 27001 management system or similar, with knowledge of Cyber Essentials controls. * Security clearance: Ability to obtain UK Security Clearance to Secret level. * Commercial awareness: Experience of IT hardware budgeting, resource planning or supplier management would be beneficial. * Business-focused approach: A practical, solutions-focused mindset with the ability to communicate effectively with both technical and non-technical users. ## Description We're looking for an IT Operations Engineer who can take ownership of our IT environment, from leading our managed support provision and maintaining critical infrastructure to delivering projects that support our continued growth., OpenWorks Engineering operates within the defence sector. As part of our recruitment and onboarding processes, we collect information that may be required to support future security vetting and clearance requirements, should these become necessary during employment., * Lead IT support delivery: Oversee our Managed Support Provider, manage performance against agreed SLAs and act as the escalation point for complex incidents. * Drive service improvement: Identify opportunities to improve IT support processes, service quality, efficiency and user experience. * Manage our IT infrastructure: Manage network design and configuration, infrastructure performance and the lifecycle of network and platform hardware. * Manage Microsoft cloud platforms: Maintain and develop our Microsoft 365 and Azure environments to support a secure, reliable and scalable IT service. * Deliver IT projects: Lead infrastructure projects covering networking, hardware and switches, as well as supporting office and site expansions. * Plan for future growth: Undertake capacity planning, budgeting and technology planning to ensure IT infrastructure can support the changing needs of the business. * Maintain business continuity: Develop and test IT incident response plans and lead responses to significant operational incidents. * Support our USA operation: Administer OpenWorks USA IT systems, work with the USA senior team and ensure IT provision can scale alongside the operation. ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)