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# Sr. IT Services Specialist

- **Company:** Page Michael International Inc
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Identity and Access Management, Information Technology
- **Published:** September 17, 2026
- **Apply:** https://www.careerjet.com/jobad/usda20be0841709e93d7905bff47aba538

## About the Role

* 5 -10+ years in IT support or operations

 * Strong experience with ITSM, ITIL, Microsoft 365, Windows, and identity management

 * Proven ability to handle escalations and lead improvements

 * Experience supporting large or field-based organizations preferred

 * Excellent communication and stakeholder engagement skills

## Description

Experienced IT professional to lead end-user support and service delivery across corporate and field environments. This role acts as a senior escalation point, mentor, and strategic partner, focused on improving IT services, user experience, and operational efficiency.

 * Serve as the top escalation resource for complex technical issues

 * Mentor junior staff and promote a high-performance service culture

 * Align IT services with business and jobsite needs

 * Implement and manage ITIL processes (incident, problem, change)

 * Design and maintain service catalog, SLAs, and support models (L1/L2/L3)

 * Improve service delivery through automation, self-service, and process optimization

 * Provide advanced support for Microsoft 365, endpoints, enterprise apps, and identity/access

 * Manage device lifecycle (procurement through refresh)

 * Analyze service metrics and drive continuous improvement

 * Support and lead IT projects and initiatives


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