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# Helpdesk

- **Company:** Q Tech
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Hardware, Microsoft SharePoint, TCP/IP, Laptops, Zendesk, Servicenow, User Accounts
- **Published:** September 17, 2026
- **Apply:** https://www.buscojobs.com.es/helpdesk-en-barcelona-ID-371809478

## About the Role

Experiencia mínima de 1-3 años en soporte IT / Helpdesk.
Conocimientos sólidos en:
Windows 10 / Windows 11
Microsoft 365
Active Directory
Gestión de tickets (ServiceNow, Jira, Zendesk, etc.)
Hardware PC y laptops
Redes básicas (TCP/IP, DNS, DHCP)
Experiencia en instalación y configuración de software corporativo.

## Description

DescripciónDesde Q-tech buscamos un/a perfil Helpdesk para incorporarse a uno de nuestros clientes tecnológicos en plena expansión.ResponsabilidadesProporcionar soporte técnico de nivel 1 a usuarios (remoto y presencial).Diagnóstico y resolución de incidencias en Windows *****.Gestión de incidencias y solicitudes a través de herramientas de ticketing.Instalación, configuración y mantenimiento de hardware y software.Gestión de cuentas de usuario en Active Directory (creación, modificación, permisos).Soporte en herramientas de Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).Configuración de impresoras, periféricos y dispositivos de red.Escalado de incidencias a niveles superiores (L2/L3) cuando sea necesario.Documentación de soluciones y procedimientos técnicos.Apoyo en tareas básicas de administración de sistemas y despliegue de equipos.Requisitos técnicosExperiencia mínima de 1-3 años en soporte IT / Helpdesk.Conocimientos sólidos en:Windows 10 / Windows 11Microsoft 365Active DirectoryGestión de tickets (ServiceNow, Jira, Zendesk, etc.)Hardware PC y laptopsRedes básicas (TCP/IP, DNS, DHCP)Experiencia en instalación y configuración de software corporativo.Aquí estamosCuándoy cómo quieres#J-*****-Ljbffr


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