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# IT Support Engineer

- **Company:** Hudson Hill Consulting
- **Location:** Lancaster, UK
- **Salary:** £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Networking Hardware, Network Troubleshooting, Windows Servers, TCP/IP, Wi-Fi Technology, Cloud Platform System, Information Technology, User Administration
- **Published:** May 28, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=8a1282110f649b96

## About the Role

Do you have a valid Driving License license?, Do you have experience in Microsoft Windows Server?, To deliver high-quality IT support and services across a portfolio of schools, providing a mix of on-site and remote support. The role includes troubleshooting, installations, project work, and contributing to continuous improvement of IT services within your allocated schools. Strong interpersonal skills and customer service are a must - a successful candidate will be skilled at building rapport with their regular customer base., * Experience in IT support (education desirable)

 * Strong troubleshooting and problem-solving skills
 * Good knowledge of Windows OS and Microsoft 365
 * Understanding of networking (TCP/IP, Wi-Fi, switching)
 * Experience with Active Directory and user management
 * Excellent communication and customer service skills
 * Ability to manage workload and prioritise tasks
 * Full UK driving license
 * Have a clean enhanced DBS check (part of onboarding)

Personal Attributes

 * Friendly and approachable
 * Organised with strong time management skills
 * Self-motivated and proactive
 * Team player
 * Willingness to learn and develop

## Description

* Provide remote and on-site technical support to end users
 * Log, manage, and resolve support tickets in line with SLAs
 * Diagnose and resolve hardware, software, and network issues
 * Attend scheduled school visits and respond to escalations
 * Install and configure IT hardware, software, and network equipment
 * Support Microsoft 365, Azure, and cloud environments
 * Maintain Active Directory and core infrastructure services
 * Create and maintain documentation and knowledge base articles
 * Build strong relationships with clients and colleagues
 * Assist with IT projects and deployments
 * Follow company policies, procedures, and security standards


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