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# ADMINISTRATIVE.HELP DESK SUPPORT I

- **Company:** C&J Well Services, Inc.
- **Location:** Houston, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Software, Computer Network Operations
- **Published:** September 17, 2026
- **Apply:** https://www.disabledperson.com/jobs/75257378-administrative-help-desk-support-i

## About the Role

* Typical candidates will possess 2+ years of relevant experience in a technical customer service role
 * Possesses working knowledge of standard end user hardware and software and is able to address most issues by following established procedures
 * Proven ability to work within a team environment as well as independently, multi-task and adapt to frequent change
 * Proven customer service skills
 * Strong oral and written communication skills, * Associates degree or two years of hands-on technical experience in a technology help desk role
 * A+ Certification
 * Microsoft Technology Associate
 * Knowledge of satellite technology (broadband communication) comprised of satellites, hubs and remote site equipment

BEHAVIORAL COMPETENCIES

 * Accountability - Level One
 * Excellence - Level One
 * Innovation - Level One
 * Safety - Level One
 * Teamwork & Collaboration - Level One
 * Communication - Level One
 * Process & Analytic Ability - Level One
 * Learning Agility - Level One

TECHNICAL COMPETENCIES

 * Help Desk - Level One
 * Technical Trouble Shooting - Level One
 * Network Operations - Level One
 * Hardware Installation and Support - Level One
 * Software Installation and Support - Level One

## Description

The Help Desk Support I position is responsible for supporting and resolving routine troubleshooting inquiries and service needs. This position is responsible for handling level 1 ticketing issues and escalating issues to senior team members as necessary., * Serves as the primary point of contact for client assistance, resolves basic end-user PC support, server, and hardware inquiries by applying standard procedures, including ensuring compliance with applicable regulations

 * Performs help desk duties in a call center environment with a strong end-user focus
 * Documents steps taken for resolving routine requests, keeps customer history up to date using appropriate documentation methods
 * Maintains composure and a professional manner at all times, including in stressful situations with clients; understands when to escalate customer concerns to the next level
 * Works directly with clients to troubleshoot and ask effective questions to fully diagnose the root cause of a problem
 * On call rotation, able to work a rotating weekend shift. Night shift maybe required in accordance with staffing needs
 * Performs additional duties as required