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# Support Analyst

- **Company:** CareerCircle
- **Location:** High Point, NC, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $41,600.0 - $56,160.0
- **Contract:** Temporary to permanent
- **Skills:** Active Directory, Microsoft Outlook, Virtual Private Networks (VPN), System Center Configuration Manager, Remote Access Technology, Office365, Tablet Computers, Microsoft InTune, Servicenow, Windows Client
- **Published:** September 17, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/nc/high-point/0c037ffd-1407-4356-bde9-9bec67d64140

## About the Role

Coordinating
Multitasking
Device Setup
User Profile
Communication
Prioritization
Problem Solving
Desktop Support
Microsoft Teams
Customer Service
Active Directory
Microsoft Outlook
Technical Support
Help Desk Support
Business Valuation
Inventory Management
Microsoft Windows 10
Smartphone Operation
Remote Access Systems
Software Installation
Full Stack Development
Call Center Experience
Remote Troubleshooting
Business Transformation
Service Level Objectives
Self Service Technologies
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)
Microsoft Intune (Mobile Device Management Software), Help desk support, remote access call center software, helpdesk, sccm, vpn, active directory, software installation, Imaging, Technical support, Customer service

Additional Skills & Qualifications

 * 3+ years of experience within Service Desk and/or onsite Desktop Support role

 * Active Directory troubleshooting experience (add/remove users, moving profiles, terminating user profiles, locate Bit Locker code in AD)

 * Ticketing experience (prefer ServiceNow)

 * Excellent customer service skills

 * Strong communication and multi-tasking skills (handling high volume of requests via ticketing and chat systems - must be able to prioritize tasks)

Preferred Qualifications:

 * Basic troubleshooting experience with: Outlook, O365, Microsoft Teams, Windows 10/11, Intune, Software installs, Blue Screen of death (BSOD)

 * Remote troubleshooting experience or "remoting in"
Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., ServiceNow
Coordinating
Multitasking
Device Setup
User Profile
Communication
Prioritization
Problem Solving
Desktop Support
Microsoft Teams
Customer Service
Active Directory
Microsoft Outlook
Technical Support
Help Desk Support
Business Valuation
Inventory Management
Microsoft Windows 10
Smartphone Operation
Remote Access Systems
Software Installation
Full Stack Development
Call Center Experience
Remote Troubleshooting
Business Transformation
Service Level Objectives
Self Service Technologies
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)
Microsoft Intune (Mobile Device Management Software)
+0

## Description

The Support Analyst I is responsible for providing day-to-day technical support to customers for a range of hardware and software related systems. They are responsible for resolving and/or escalating complex and unique technical incidents as well as fulfilling service requests within specified SLA's. They will respond to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. They provide effective and timely resolution of users' problems, queries or complaints. Their daily responsibilities also encompasses desktop and laptop imaging, desktop and laptop inventory management, mobile device setup and support (including smartphones and tablets), documentation development and customer facing FAQ guidelines, report generation of daily incident, requests, telephony and associated survey responses. They are also responsible for outage tasks such as the coordination of widespread severe incident remediation activities.
They will cross- train other team members and take on a leadership role in various projects.

Primary Duties & Responsibilities:

 * Support Analyst will be logged in at all times to answer calls, and monitor self service queues and requests.

 * Provide complex and unique technical troubleshooting assistance to customers across all business units.

 * Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.

 * Assess situations and recognize when escalation is needed and/or required.

 * Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.

 * Delivery various reports.

 * Develop documentation and customer facing FAQ's.

 * Recommend improvements for quality and consistency.


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