> Markdown version of [/jobs/ext/2957810-it-support-field-technician-job-in-philadelphia](https://www.wearedevelopers.com/jobs/ext/2957810-it-support-field-technician-job-in-philadelphia). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Field Technician job in Philadelphia

- **Company:** PROJECT HIRED
- **Location:** Philadelphia, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Audio Video Distribution, Networking Hardware, Microsoft Software, Citrix Systems, Wireless Access Point, Network Routers, Cisco, Vmware
- **Published:** September 17, 2026
- **Apply:** https://jobs.diversity.com/career/2493177/it-support-field-technician-pennsylvania-pa-philadelphia

## About the Role

* At least two (2) years of experience providing Level 1 IT, desktop, or help desk support.
 * Hands-on networking experience, including access points, switches, routers, and cabling.
 * Experience troubleshooting hardware, software, and other end-user technology.
 * Strong customer service and communication skills, including the ability to explain technical information to non-technical users.
 * Ability to work independently, prioritize multiple requests, and follow issues through resolution.
 * Reliable transportation and the ability to travel efficiently between Project HOME locations throughout Philadelphia.
 * Availability for occasional after-hours or weekend support when needed.

What You May Bring

 * Experience providing IT support across multiple locations.
 * Experience supporting Microsoft-based environments.
 * Microsoft, Cisco, Citrix, VMware, or other relevant technical certifications.
 * Experience with help desk ticketing systems and technical documentation.
 * A customer-first approach, curiosity, and a willingness to investigate the root cause of technology issues.

## Description

* Travel regularly to Project HOME locations throughout Philadelphia to provide in-person technical support, which makes up approximately 75% of the role.
 * Troubleshoot and resolve Level 1 hardware, software, printer, copier, and other end-user technology issues.
 * Respond to support requests in person and remotely, diagnose problems, and implement solutions in a timely manner.
 * Proactively identify and resolve technology issues while onsite, beyond the initial support request.

Support Networks & Technology

 * Install, maintain, and troubleshoot network equipment, including access points, switches, routers, and cabling.
 * Assist with maintaining and updating hardware, software, telecommunications, and audiovisual systems.
 * Support teleconference and video conference technology.
 * Assist with printer and copier supplies, repairs, and equipment needs.

Manage Help Desk Requests

 * Support administration of the Help Desk ticketing system and ensure requests are properly logged, tracked, and resolved.
 * Maintain clear documentation of technical processes and solutions.
 * Provide employees with guidance and training on hardware and software when needed.
 * Provide occasional after-hours support for business-critical issues and scheduled maintenance.