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# Technical Support Engineer - Automotive

- **Company:** MORO Tech
- **Location:** Zaventem, Belgium
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Microsoft PowerPoint, Diagnostic Tools, Office365, Information Technology, Performance Monitor
- **Published:** June 2, 2026
- **Apply:** https://www.careerjet.be/jobad/be4a7f41cc7d1b066c3654aacdcca1e933

## About the Role

* 3+ years of experience in Technical Support or Customer Support roles.
 * Experience within the automotive industry, particularly in diagnostics, OEM platforms, or vehicle systems.
 * Bachelor's degree or diploma in Engineering, preferably in Mechanical, Electronics, Information Technology, or a related field.
 * Solid understanding of Windows Operating Systems
 * Proficiency in Microsoft O365 Suite (Outlook, Word, Excel, PowerPoint, Teams)
 * Ability to work with technical tools, diagnostic systems, and support platforms
 * Excellent communication skills

Nice-to-Haves (Not Deal Breakers)

 * Basic understanding of networking, cloud or on-prem applications
 * CAN and OBD Knowledge are very useful.
 * Driver's license for Cat C1 (LUV) vehicles.

## Description

We are looking for a Technical Support Engineer responsible for delivering advanced technical support across multiple European platforms. This role ensures the accurate handling, investigation, and resolution of complex support cases, while acting as a key escalation point between Level 1 teams and OEM support lines. The position combines strong diagnostic expertise with performance monitoring, SLA management, and continuous improvement initiatives, including root cause analysis and training material development. With a focus on efficiency, collaboration, and service excellence, the role plays a critical part in enhancing support operations and ensuring optimal communication between vehicles, diagnostic tools, and technical systems.
On a given day, a Technical Support Engineer you will:

 * Provide Level 2 technical support across European support platforms, ensuring effective case handling and resolution.
 * Filter, verify, document, and own support cases end-to-end, ensuring timely follow-up and First Contact Resolution (FCR) where possible.
 * Collaborate closely with Level 1 support to clarify case scope and escalate issues to OEM support lines when needed (diagnostic tools or technical publications).
 * Monitor support performance using KPIs, ensure SLA compliance, and deliver performance reporting to management.
 * Promote clear communication across teams and entities, ensuring alignment and efficient issue resolution.
 * Conduct Root Cause Analysis (RCA) and contribute to continuous improvement through updated training materials and best practice documentation.
 * Support testing activities to validate proper communication between vehicles and diagnostic tools.


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