> Markdown version of [/jobs/ext/2960147-field-it-support](https://www.wearedevelopers.com/jobs/ext/2960147-field-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Field IT Support

- **Company:** Robert Bosch GmbH
- **Location:** Norman, OK, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $74,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Domain Name System (DNS), Issue Tracking Systems, Inventory Management Software, Network Connections, Remote Access Technology, TCP/IP, Peripherals, Information Technology, Laptops
- **Published:** September 17, 2026
- **Apply:** https://www.careerjet.com/job/us71f62633b4b98c20a612ea142ad015c7/eaa

## About the Role

* 2+ years of experience in IT support, help desk, or field service roles
 * Strong troubleshooting skills with the ability to analyze technical problems systematically
 * Proficiency with Windows and macOS operating systems
 * Knowledge of network connectivity, including TCP/IP, DNS, and VPN technologies
 * Experience with ticketing systems and IT service management tools
 * Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical users
 * Ability to work independently and manage multiple support requests efficiently
 * Valid driver's license and willingness to travel to field location, * CompTIA A+ certification or equivalent IT certification
 * Experience with mobile device management (MDM) platforms
 * Familiarity with remote access and support tools
 * Experience with IT asset management and inventory systems
 * Excellent organizational and time management skills

## Description

We're looking for a detail-oriented and efficient Field IT Support professional to join our team in Norman, United States. In this role, you will provide comprehensive technical support to our end-users across multiple locations, troubleshooting hardware and software issues while maintaining a high level of customer service. You will be responsible for diagnosing problems, implementing solutions, and ensuring minimal downtime for our organization's operations.

 * Provide on-site and remote technical support to end-users, resolving hardware, software, and connectivity issues in a timely manner
 * Diagnose and troubleshoot computer systems, peripherals, and network connectivity problems using analytical and systematic approaches
 * Install, configure, and maintain IT equipment including desktops, laptops, printers, and mobile devices
 * Document all support tickets accurately and completely, tracking issue resolution and maintaining organized records for future reference
 * Perform preventative maintenance and system updates to ensure optimal performance and security
 * Assist with user onboarding by setting up new equipment and providing technical orientation
 * Collaborate with the IT team to identify recurring issues and implement long-term solutions
 * Travel to various field locations as needed to provide on-site technical support
 * Maintain organized inventory of IT equipment and supplies
 * Communicate technical information clearly to non-technical users, ensuring they understand solutions and preventative measures