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# Technology Support Specialist III -1.0 FTE

- **Company:** Fayette County Public Schools
- **Location:** Lexington, KY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Desktop Computing, Issue Tracking Systems, Software Systems, Wireless Access Point, Computer Network Technologies, Peripherals, Computer Equipment, Information Technology
- **Published:** September 17, 2026
- **Apply:** https://api.schoolspring.com/api/Jobs/5929019?domainName=

## About the Role

* High school diploma or G.E.D. Certificate supplemented by coursework in microcomputers and software applications
 * Five years of microcomputer and software operations and installation experience.
 * Associate's degree in computer information systems, networking technology, or a related field (preferred), * Work is performed while standing, sitting and/or walking.
 * Requires the ability to communicate effectively using speech, vision and hearing.
 * Requires the use of hands for simple grasping and fine manipulations.
 * Requires bending, squatting, crawling, climbing, reaching.
 * Requires the ability to lift, carry, push or pull light weights, up to 30 pounds

## Description

Provide advanced on-site and phone support to users requiring technical assistance, and train users in functions and operations of computers and software. Install computer hardware and software., * Provide advanced on-site and telephone support for users of hardware and software.

 * Install Windows PCs, Chromebooks, and iPads, including applicable peripherals, software, and apps.
 * Manage district technology hardware, groups, and accounts using Active Directory, Group Policy, and Mobile Device Management solutions.
 * Conduct and document in-depth problem-solving research.
 * Develop, test, and install new software programs and updates
 * Document and review troubleshooting steps and solutions in the Help Desk ticket system.
 * Diagnose hardware problems and replace components as needed.
 * Develop and conduct training for use of district technology hardware and software with individuals and small groups.
 * Evaluate needs of user departments and recommend hardware and software solutions.
 * Diagnose complex hardware problems and replace components as needed.
 * Diagnose network and related issues and make repairs as needed.
 * Demonstrates the ability to communicate in more than one language or the willingness to learn to communicate in more than one language at the novice level of proficiency.
 * Performs other duties as assigned.
 * Maintains regular attendance., * Advanced operation of Windows PCs, Chromebooks, and iPads, and related peripherals.
 * Advanced operation of software applications used by students, teachers, and staff.
 * Installation and maintenance of computer hardware, peripherals, and software.
 * Proper methods of storing equipment, materials, and supplies.
 * Manual instructions, sufficient to enable quick and accurate diagnosis of difficulties. Technical aspects of the field of specialty.
 * Principles of technical writing.
 * Public speaking techniques.
 * ABILITY TO:
 * Install computer hardware and software.
 * Plan, develop, coordinate, and execute training programs in the use of PCs, Chromebooks, iPads, wireless access points, copiers, printers, and other peripheral equipment.
 * Provide assistance and technical knowledge of various software applications.
 * Develop and present training sessions on the operation of computer hardware and software applications.
 * Maintain current knowledge of technological advances in the field.
 * Establish and maintain cooperative and effective working relationships with others.
 * Communicate effectively both orally and in writing.
 * Work independently on tasks as well as part of a team.