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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** NRI, Inc. - **Location:** Lyons, PA, United States - **Experience:** Expert - **Contract:** Temporary to permanent - **Skills:** Business Software, Computer Networks, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Productivity Software, TCP/IP, Windows Desktop, Enterprise Software Applications, Information Technology - **Published:** September 17, 2026 - **Apply:** https://www.thejobnetwork.com/job/b9f71247-e3a0-4ea5-9dbe-20cf4d8b57ce/it-support-specialist ## About the Role · Associate or Bachelor's degree in Computer Science, Information Technology, or equivalent experience. · 5+ years of experience in a technical support role, preferably at a Level 2 or 3 capacity. · In-depth knowledge of Windows operating systems and troubleshooting techniques. · Proficiency in troubleshooting Windows operating systems and common productivity applications. · Strong understanding of networking concepts, including TCP/IP, DNS, and VPN connectivity. · Excellent analytical and problem-solving skills with a proactive, customer-oriented attitude. · Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. · Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus. ## Description The IT Technical Support Specialist will play a pivotal role in providing advanced technical support to end users. This position requires deep technical expertise, exceptional problem-solving skills, and the ability to ensure the smooth operation of IT systems within the organization., · Provide advanced support for hardware, software, and networking issues, resolving complex problems escalated from Level 1 support. · Perform advanced diagnostics and repairs on desktops, laptops, printers, and other peripheral devices. · Troubleshoot operating systems and business applications, including diagnostic testing and repairs. · Update, configure, and maintain core systems used by the Deskside Support team. · Test new equipment to ensure compatibility with systems used at client. · Complete project work and handle equipment refreshes. · Assist with monitoring incidents and tasks within Ivanti · Lead the installation, configuration, and maintenance of operating systems and enterprise applications. · Assist with the setup, installation, and user training for new hardware and software. · Ensure proper documentation and asset management. · Provide timely updates on issue resolution and manage user expectations through effective communication. · Participate in system upgrades, migrations, new equipment models, and other IT initiatives. · Document solutions, procedures, and knowledge base articles to enhance team efficiency and support user self-service. · Provide training to support staff to enhance overall team capabilities. · Stay updated on the latest technology trends and best practices to recommend improvements and optimizations to existing systems and processes. · Travel to client sites as needed to provide support. · Other duties outlined by Information and Technology Management. ## Related Videos - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)