> Markdown version of [/jobs/ext/2960962-tech-support-engineer](https://www.wearedevelopers.com/jobs/ext/2960962-tech-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Tech Support Engineer

- **Company:** Fever
- **Location:** Tarragona, Spain
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Unix, Client Server Models, Linux, JSON, Datadog, Data Logging, Scripting, Grafana, Kubernetes, Performance Monitor, Kibana, Restful APIs, Docker
- **Published:** September 17, 2026
- **Apply:** https://www.buscojobs.com.es/tech-support-engineer-en-tarragona-ID-372282115

## About the Role

Knowledge of APIs, services, and client-server architecture
Understanding of incident management, triage, and escalation
Proficiency in English for clear communication
Problem-solving
Proactive troubleshooting
Ability to work in a fast-paced environment
Linux/UNIX and scripting skills
RESTful APIs and JSON
AWS, Docker, Kubernetes

## Description

OverviewAs a Tech Support Engineer at Fever, you will be the first contact for platform incidents, diagnosing issues and deciding when to escalate.You will collaborate with Engineering, Product, and QA to keep operations smooth, guiding teams through incident handling and process improvements.By month six you will lead incident management, mentor others, and automate repetitive tasks.This role offers hands-on impact in a fast-growing, globally focused tech company.Compensaciones / Beneficios40% discount on Fever events and experiencesHome office friendly anywhere in SpainRelocation package for international candidatesHealth insurance and flexible remuneration via CobeeEnglish lessonsGympass membershipResponsabilidadesHandle and triage incidents, diagnose issues, and escalate when neededCollaborate with Engineering, Product, Data, and Systems to resolve problemsImprove internal documentation and support processes and assist users with technical issuesLead incident management and post-incident reviews; mentor new team membersIdentify trends, propose preventive solutions, and automate repetitive troubleshooting tasksProvide technical guidance to internal teams and customers; ensure proactive monitoring and efficient issue resolutionRequisitos principalesExperience in technical support or troubleshooting rolesFamiliarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...)Knowledge of APIs, services, and client-server architectureUnderstanding of incident management, triage, and escalationProficiency in English for clear communicationProblem-solvingProactive troubleshootingAbility to work in a fast-paced environmentLinux/UNIX and scripting skillsRESTful APIs and JSONAWS, Docker, Kubernetes


## Related Videos

- [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security)
- [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [The Time Paradox: Building Timezone-Safe Python/Django Applications](https://www.wearedevelopers.com/videos/1915-the-time-paradox-building-timezone-safe-python-django-applications)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)