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# IT Technician (Onsite - Olympia)

- **Company:** Intelligent Technical Solutions
- **Location:** Olympia, WA, United States
- **Salary:** $42,286.0 - $55,058.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Business Software, Sage ERP, Microsoft Office, Networking Basics, QuickBooks (Software), Backup and Restore, Break Fix, Adobe
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ae78520f63a95826

## About the Role

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service., * Willing to work full-time on-site, either at the company office or client locations as required.

 * Experience with Windows and Mac OS troubleshooting.
 * Prior experience in Helpdesk support or a similar role.
 * Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
 * Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
 * Experience with Managed Service Providers (MSPs) is highly desirable.
 * Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

## Description

This role is expected to be able to resolve the following technical issues with little or no assistance:

 * Workstation operating system issues of any kind.
 * Printer issues of any kind.
 * Standard business application (Office, etc.) issues of any kind.
 * Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
 * Basic networking troubleshooting related to desktop connectivity.
 * Answer incoming Quick Fix calls from clients., * Utilization: The percentage of time that you are on the clock and billing time to client tickets.
 * CSAT: Scores filled out by clients using the rating system in tickets.
 * Quality Score: Assessments performed by the training and quality team.
 * First-touch closed: Each ticket that is completed with only one time entry contributes to this number.


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