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# Support Engineer III

- **Company:** Job Path
- **Location:** Cincinnati, OH, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Domain Controllers, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Networking Hardware, Microsoft Servers, Print Servers, Server Virtualization, Time Tracking Software, Virtual Local Area Networks, Virtualization Technology, Os Ticket, Network Server, Vmware
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a2992ce54a631605

## About the Role

* Ability to handle equipment, talk, hear, read, write, and interpret documents.
 * Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations)., * Ticketing software: Incident management and time tracking.
 * Remote support: Running scripts and pushing actions.
 * Active Directory: Strong knowledge of domain controllers, group policy, and security groups.
 * Virtualization: Strong knowledge of VMware/Hyper-V for incident and operational support.
 * Microsoft Windows/Servers: Strong knowledge of patching, maintenance, and differentiating physical/virtual servers; ability to add new drivers to print servers.
 * Networking: Strong troubleshooting skills (DHCP, DNS, VLAN, and circuit/ISP issues).
 * AzureAD and Microsoft 365: Strong working knowledge.
 * Microsoft Servers and Network Equipment: Installation, troubleshooting, and training.
 * Project Documentation: Proficiency with central repositories for project documentation.
 * Maintain a strong understanding of technical infrastructure (servers, networks, and applications).
 * Software as assigned.

## Description

Path Forward IT is seeking a Support Engineer III to provide intermediate technical support primarily by phone and ticketing system, with occasional onsite assignments. The role is responsible for following established procedures, monitoring ticket queues, and maintaining service level agreements (SLAs) for tickets and calls., * All time is documented daily (activities, projects, tickets) in the moment of doing said task in ticketing system

 * In progress tickets should be handed off and documented before the end of shift
 * Monitor the ticket gateway and designated queues
 * Act as final escalation point for the Support Service team
 * Handle ISP and Vendor calls for downed services
 * Document new customer findings by creating or updating articles in IT Glue
 * Create new articles when service or task is not documented
 * Exemplify leadership qualities by mentoring and helping the Level I and II Engineers
 * Building client rapport during onsite assignments (via in person troubleshooting for relevant issues, site walk throughs, face time, etc.)

Expectations:

 * Maintain established call and ticket SLAs as defined by Manager
 * Maintain established CSAT score as defined by Manager
 * Timesheet for current week submitted by end of shift Friday
 * Work and document established billable hours each week
 * Available for on-call weeks and all hands on deck outages, At Path Forward IT, we are dedicated to providing reliable and responsive IT support. As a Support Engineer II, you'll work on diverse technical challenges, collaborate with a skilled team, and play a key role in supporting client environments to ensure seamless operations.