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# Support Engineer USA

- **Company:** GSB Solutions, LLC
- **Location:** Kutztown, PA, United States
- **Salary:** $62,400.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, IMac, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, System Center Configuration Manager, Software Deployment, Wi-Fi Technology, Enterprise Software Applications, Connectivity Problems, Peripherals, Laptops
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=466c114f89f25d08

## About the Role

Experienced Support Engineer with expertise in end-user support, IMAC services, software deployment using SCCM, network troubleshooting, and mobile device management. Skilled in ITIL-based service delivery, ticketing systems, SLA compliance, and technical problem resolution. Proven ability to support enterprise environments while managing multiple priorities and delivering excellent customer service.

## Description

* Provide full-time technical support for long-term projects, Monday through Friday.
 * Execute IMAC activities (Install, Move, Add, and Change) for IT hardware and software assets.
 * Work within ITIL and Agile environments, ensuring compliance with SLAs and ticket management processes.
 * Deploy and manage software packages using Microsoft SCCM.
 * Perform manual software installations, upgrades, troubleshooting, and issue resolution.
 * Prioritize and manage multiple support requests in a fast-paced environment.
 * Provide technical support for laptops, printers, mobile devices, and related peripherals.
 * Troubleshoot and support network connectivity issues, including LAN, Wi-Fi, and VPN environments.
 * Manage, configure, and support email accounts and messaging services.
 * Maintain accurate documentation of incidents, service requests, and technical procedures.
 * Collaborate with internal teams and end users to ensure efficient resolution of technical issues and high customer satisfaction.