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# IT Service Delivery Consultant

- **Company:** Leidos, Inc.
- **Location:** New Orleans, LA, United States
- **Experience:** Experienced
- **Salary:** $108,000.0 - $140,000.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Microsoft Azure, Business Process Modeling, Cloud Computing, Cyber Security, Release Management, Information Technology
- **Published:** September 17, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2975766025-2

## About the Role

* IT service management
 * ITIL framework
 * Incident and problem management
 * Change and release management
 * Service Level Agreement (SLA) management
 * Requirements gathering and stakeholder management
 * Cloud platforms (e.g., AWS, Azure, or similar)
 * Cybersecurity fundamentals and compliance
 * Process improvement and documentation
 * Reporting, metrics, and dashboards

## Description

Leidos seeks a mid-level IT Service Delivery Consultant to support mission-critical initiatives for government and commercial clients. In this role, you will coordinate end-to-end IT service delivery, ensure SLA and security compliance, and drive ITIL-based processes across incident, problem, and change management. You will partner with cross-functional teams on digital modernization, cloud, and cyber projects, translating stakeholder needs into actionable solutions. Leidos offers a mission-driven, collaborative culture with flexible work options, strong ethics, and opportunities for learning and advancement on high-impact programs., * Serve as a mid-level IT service delivery consultant supporting government and commercial clients across complex, mission-critical environments

 * Coordinate delivery of IT services, ensuring SLAs, security, and compliance requirements are met
 * Collaborate with cross-functional technical teams to analyze issues, streamline processes, and improve service quality
 * Implement and optimize ITIL-based service management practices, including incident, problem, and change management
 * Engage with stakeholders to gather requirements, translate needs into actionable solutions, and report on service performance
 * Support digital modernization, cloud, and cyber initiatives in alignment with client and Leidos mission objectives
 * Contribute to continuous improvement, documenting standards, runbooks, and best practices
 * Provide status updates, metrics, and recommendations to leadership and customer representatives