> Markdown version of [/jobs/ext/2962701-it-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/2962701-it-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist II - **Company:** Robert Half - **Location:** Austin, TX, United States - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Apple Mac Systems, Collaborative Software, Issue Tracking Systems, Visual Technology, Slack, Casper Suite, Gsuite, Zendesk - **Published:** September 17, 2026 - **Apply:** https://dejobs.org/x/x/F7FAAA4365E34493815A0DC4C04EF223/job/ ## About the Role * Working knowledge of collaboration and service tools such as Zoom, Slack, Zendesk, and Google Workspace. * Familiarity with service desk ticket management, user onboarding, hardware provisioning, and asset inventory practices. * Experience supporting conference room, video conferencing, or audio/visual technology in an office setting. * Understanding of endpoint support fundamentals, including basic troubleshooting for Windows 10 environments. * Exposure to device management tools such as Jamf Pro is preferred. * Excellent interpersonal communication skills with a personable approach to end-user support. Technology Doesn't Change the World, People Do.® ## Description We are looking actively partnering with an Austin-based client to identify an IT support specialist II. This contract opportunity is ideal for someone who thrives in a predominantly Mac-based environment, enjoys solving Level 2 support issues, and can create a smooth technology experience for both employees and leadership. The role will play a key part in endpoint support, collaboration tools, onboarding activities, and conference room technology while delivering effective, user-friendly assistance every day. This position is onsite 5 days a week in Austin, Tx, must currently live in the Austin area., * Deliver onsite Level 2 desktop and help desk support for employees, resolving day-to-day hardware, software, and access issues in a timely manner. * Support a primarily Mac-based environment while also assisting with common endpoint and operating system troubleshooting needs across the business. * Set up and maintain laptops, monitors, docking accessories, and other peripherals for new team members, existing staff, and employee departures. * Administer and support workplace applications such as Slack, Zendesk, Zoom, and other cloud-based collaboration tools to keep teams productive. * Maintain conference room and audio/visual technology, perform recurring room checks, and provide hands-on support for meetings and live events when needed. * Offer high-touch technical assistance to executives and other priority users, ensuring a thorough and responsive support experience. * Track, update, and resolve service requests through the ticketing system while monitoring support channels and communicating status clearly to users. * Coordinate hardware repairs, equipment recovery, asset tracking, and responsible device disposal processes to maintain accurate inventory and lifecycle management. * Create and improve documentation, self-service materials, and knowledge resources that help employees use technology more effectively. * Participate in support coverage and after-hours or on-call activities as required to address maintenance or urgent technical issues Requirements * Hands-on experience providing desktop or help desk support in an enterprise environment, including Level 2 troubleshooting responsibilities. * Strong background supporting Apple devices and macOS in a workplace where Mac systems are the primary platform. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Leading Through Stagility: Human Capital Trends That Redefine Work](https://www.wearedevelopers.com/videos/1717-leading-through-stagility-human-capital-trends-that-redefine-work) - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [5 Reasons Why Attending Conferences in 2026 Matters More Than You Think](https://www.wearedevelopers.com/magazine/692-5-reasons-why-attending-conferences-in-2026-matters-more-than-you-think)