> Markdown version of [/jobs/ext/2963352-senior-servicenow-architect-itsm-itom-ai](https://www.wearedevelopers.com/jobs/ext/2963352-senior-servicenow-architect-itsm-itom-ai). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior ServiceNow Architect - ITSM/ITOM & AI

- **Company:** HTC Global Services, Inc.
- **Location:** Grand Rapids, MI, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Artificial Intelligence, Computing Platforms, Automation of Tests, Configuration Management Databases, OAuth, Scrum Methodology, Server Administration, Single Sign-On, Systems Integration, Scripting, ServiceNow IT Service Management, Client Side Scripting, Mttr, SOAPAPI, Generative AI, Enterprise Integration, Virtual Agents, Natural Language Understanding, Servicenow
- **Published:** September 17, 2026
- **Apply:** https://jobs.mitalent.org/job-seeker/job-details/JobCode/408926231

## About the Role

* Enterprise-wide ServiceNow / Now Platform architecture expertise.
 * ITSM and ITOM expertise, including Discovery, Service Mapping, and Event Management.
 * Experience with ServiceNow AI and automation capabilities, including Now Assist, Generative AI, Predictive Intelligence, NLU Virtual Agents, Agent Assist, and AIOps.
 * Strong knowledge of Service Catalog, Integration Hub, CMDB, Flow Designer, and Service Portal.
 * Strong ServiceNow development and scripting skills, including JavaScript, GlideRecord, Script Includes, Business Rules, Client Scripts, UI Policies/Actions, and Flow Designer.
 * Experience with integrations and security, including REST/SOAP Web Services, Mid Server Configuration, OAuth, SSO, ACL Security, and Domain Separation.
 * Experience with solution architecture, scalable target-state platform visions, CMDB governance, and end-to-end platform deployments.

## Description

Architect enterprise-wide ServiceNow solutions that modernize ITSM and ITOM operations while leveraging AI and automation to improve workflows, accelerate mean-time-to-resolution (MTTR), and drive operational efficiency. This role combines enterprise platform architecture, ServiceNow AI capabilities, deep development and integration expertise, CMDB governance, and end-to-end platform deployment leadership.

What You'll Do / Key Responsibilities

 * Architect scalable, enterprise-wide target-state visions for the ServiceNow Now Platform.
 * Lead ITSM and ITOM modernization initiatives.
 * Deploy and leverage ServiceNow AI solutions, including Now Assist, Generative AI, Predictive Intelligence, NLU Virtual Agents, Agent Assist, and AIOps.
 * Architect and implement solutions across Service Catalog, Integration Hub, CMDB, Flow Designer, and Service Portal.
 * Develop complex ServiceNow custom applications using JavaScript and GlideRecord.
 * Establish CMDB governance and support scalable platform architecture.
 * Design and manage integrations using Integration Hub, REST/SOAP Web Services, and Mid Server Configuration.
 * Apply ServiceNow security capabilities including OAuth, SSO, ACL Security, and Domain Separation.
 * Orchestrate seamless, end-to-end platform deployments.
 * Apply architecture and governance practices, including Performance Analytics and Automated Test Framework (ATF).
 * Provide Agile/Scrum leadership.