> Markdown version of [/jobs/ext/2963418-help-desk-technician-it](https://www.wearedevelopers.com/jobs/ext/2963418-help-desk-technician-it). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician, IT - **Company:** TEAM Inc. - **Location:** Nashville, TN, United States - **Experience:** Starter - **Salary:** $45,000.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Identity and Access Management, Issue Tracking Systems, Okta - **Published:** September 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4e4bec765652eaf1 ## About the Role * 1-3+ years of experience in IT support or help desk environments * Strong customer service and communication skills (this is a must-have) * Experience supporting Microsoft 365 and Windows/macOS environments * Familiarity with Active Directory and identity management tools like Okta * Experience with ticketing systems such as Freshservice * Basic knowledge of device management tools (MDM) * Customer-first mentality: prioritizes user experience above all * Strong interpersonal skills and the ability to build rapport with users * Clear communicator who can explain technical issues in simple terms * Patient, empathetic, and solution-oriented * Organized and able to manage multiple requests effectively ## Description We are seeking a Tier 1 Help Desk Technician who brings a customer service-first mindset to IT support. This role focuses on delivering a high-quality end-user experience through both desk-side and remote support. The ideal candidate is approachable, responsive, and committed to resolving issues efficiently while ensuring users feel supported and understood. This is an in-person position with standard hours of 9:00 AM-6:00 PM, Monday through Friday, along with a rotational on-call weekend shift. WHAT YOU'LL DO: * Provide frontline technical support to end users via desk-side and remote channels (Zoom, phone, ticketing system) * Deliver an exceptional customer service experience in every interaction * Troubleshoot hardware, software, and access-related issues * Log, track, and manage support requests using Freshservice (or similar ticketing system) * Ensure timely resolution or escalation of incidents and service requests * Assist with user account setup, onboarding, and offboarding tasks * Support password resets, access requests, and permissions management * Maintain clear and thorough documentation of issues and resolutions * Follow established processes and contribute to knowledge base improvements * Collaborate with other IT team members to resolve more complex issues ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting)