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# ServiceNow Platform Owner

- **Company:** Alldus International Consulting Ltd
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $200,000.0
- **Contract:** Permanent contract
- **Skills:** Information Systems, Information Technology, Servicenow
- **Published:** September 17, 2026
- **Apply:** https://alldus.com/job/59030-servicenow-platform-owner-new-york/

## About the Role

* Bachelor's degree in Computer Science, Information Systems or similar.
 * Previous hands-on experience administering and configuring the ServiceNow platform.
 * Recent ServiceNow technical expertise, ideally maintained within the past two years alongside management responsibilities.
 * Proven experience overseeing ServiceNow implementations, significant upgrades or platform improvement programs.
 * Strong leadership experience within an IT Service Management function.
 * In-depth knowledge of ITSM processes, ITIL principles and service management best practices.
 * Relevant ServiceNow certifications, including Certified System Administrator, Certified Implementation Specialist or Certified Application Developer, would are a big plus.
 * Experience managing and developing ServiceNow administrators, developers or comparable technical teams.
 * Strong communication and stakeholder management skills across executive, business and technical audiences.

## Description

* Define and lead the strategy, governance and technical roadmap for the ServiceNow platform.
 * Manage the platform's configuration, administration, integrations, upgrades and overall performance.
 * Improve core ITSM processes, including Incident, Problem, Change, Request and Configuration Management.
 * Resolve complex administrative and technical platform issues through direct, hands-on involvement.
 * Lead, mentor and develop a team of ServiceNow administrators and developers.
 * Ensure all platform solutions are secure, scalable and aligned with wider business objectives.
 * Assess ServiceNow releases and emerging capabilities, introducing valuable features where appropriate.
 * Work with business and technology leaders to translate organizational priorities into a clear platform roadmap.
 * Evaluate and challenge technical proposals from consultants, vendors and implementation partners.
 * Analyze platform performance and adoption, using insights to drive continual improvement and maintain ITIL compliance.