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# IT Support Specialist

- **Company:** Netcompany
- **Location:** Brussel, Belgium
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Microsoft Azure, Desktop Computing, Mobile Application Software, Microsoft Office, Tablet Computers, Laptops, Servicenow
- **Published:** June 6, 2026
- **Apply:** https://www.careerjet.be/jobad/be9802b4a13e93d67a29e4fcf78898362d

## About the Role

* Minimum of 4 years of relevant professional experience in IT Support
 * Fluent in both English and French both written and oral
 * Highly autonomous and broadly IT skilled with problem solving, analysis and technical skills
 * Very good skills in all of the MS office applications and Windows 11
 * Very good skills with end user computers and Windows computers
 * Experience with support for desktops, laptops, smartphones, and tablets as well as video conferecing.
 * Good understanding of the main mobile devices platforms and core mobile applications
 * Excellent communication and presentation skills and ability to work in a high-demanding environment
 * ITIL V4 Foundation Certified (or where absent, the certification must be passed within 3 months after the start of the contract)
 * Knowledge of Jira, Azure and Service Now is nice to have.

## Description

So, what are the main duties of an IT Support Specialist in Netcompany ?
As IT Support Specialist you will:

 * Analyse incidents, be first and second-line customer liaison with the purpose of maximising the first call resolution rate
 * Do first and second-line on-site support
 * Record & track incident, problem and request information
 * Participate in reconfiguration/installation of PC environment
 * Document operational support procedures and draft technical content for knowledge database
 * Participate in testing and administration of applications
 * Liaise with system administration and database administration for execution of administration tasks


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