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# IT Support Technician Job ID: JP053643

- **Company:** ITProposal
- **Location:** Brussel, Belgium
- **Experience:** Experienced
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Identity and Access Management, Networking Basics, Server Administration, Virtual Local Area Networks, Wi-Fi Technology, Microsoft InTune
- **Published:** June 6, 2026
- **Apply:** https://www.careerjet.be/jobad/bebe8319bf6e00b0f80332bde00cae8b19

## About the Role

* Minimum 4 years of experience in an IT Service Desk or IT Support environment.
 * Strong knowledge of:

 * Windows Operating Systems
 * Microsoft 365 / Exchange Online
 * Intune / Company Portal
 * Active Directory
 * ITSM tools and ITIL processes
 * Mobile devices (iOS and Android)
 * Printing solutions (Canon, UniFlow)
 * Networking fundamentals (VLAN, Wi-Fi, connectivity)
 * Experience with user support, incident management, and troubleshooting.
 * Ability to communicate technical concepts in a user-friendly manner.

Profile

 * Customer-oriented with strong communication skills.
 * Analytical and proactive problem solver.
 * Team player who enjoys sharing knowledge and best practices.
 * Organized and detail-oriented.
 * Strong focus on service quality and user satisfaction.

Languages

 * Dutch: Professional proficiency.
 * French: Professional proficiency.
 * English: Professional proficiency.

Work Setup

 * Full-time assignment.
 * Hybrid model with a minimum of 4 days onsite per week.

## Description

We are looking for an experienced IT Support Technician to join a dynamic IT Care team responsible for delivering high-quality end-user support and contributing to the future workplace environment. The role combines technical support, incident management, hardware and software administration, and continuous service improvement.
Key Responsibilities

 * Install, configure, maintain, and support end-user hardware, software, and workplace solutions.
 * Handle service requests, access management requests, and technical support incidents.
 * Diagnose and resolve hardware, software, mobile device, printing, and connectivity issues.
 * Log, track, and document incidents and requests through the ITSM platform.
 * Analyze support tickets and service metrics to identify recurring issues and improvement opportunities.
 * Support user onboarding, equipment deployment, and workplace technology initiatives.
 * Collaborate with infrastructure, network, workplace, and service management teams.
 * Contribute to process improvements and enhanced user experience.


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