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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of Digital Technology Omnichannel - **Company:** UCB - **Location:** Anderlecht, Belgium - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Digital Technology, Data Analytics - **Published:** June 11, 2026 - **Apply:** https://be.indeed.com/viewjob?jk=654ccb599c69da2a ## About the Role Do you have experience in Leadership?, Do you have a Master's degree?, * Master's degree in business, technology, life sciences, or a related field * At least 6 years of experience leading digital transformation, omnichannel engagement, or commercial technology services in a global environment * Strong understanding of customer engagement models, digital service delivery, and performance measurement in the biopharmaceutical or healthcare industry * Proven ability to translate business needs into practical digital solutions with clear priorities, measurable outcomes, and strong stakeholder alignment * Experience leading cross-functional teams, managing complex portfolios, and influencing senior stakeholders in a matrix organisation * Strong knowledge of data, automation, and artificial intelligence, with a focus on secure, responsible, and compliant delivery * Excellent communication, people leadership, and change management skills, with the ability to build trust and drive adoption across diverse teams Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you! ## Description As Global Head of Omnichannel Digital Services, you will shape and lead the digital services that support customer engagement across our commercial activities worldwide. You will turn business needs into scalable digital solutions, helping teams improve how they connect with healthcare professionals, patients, and partners. You will define clear success measures, use data and insights to guide decisions, and drive continuous improvement across digital services. This is a high-impact leadership role for someone who enjoys working across business and technology, building strong teams, and delivering measurable value in a complex global environment. Who you'll work with You will be working in a team that partners closely with colleagues across sales, marketing, content, customer services, patient support, and digital technology. You will collaborate with global and regional teams to improve customer engagement and strengthen digital capabilities across markets and therapeutic areas. You will also work with external partners and internal specialists in data, security, privacy, and compliance to ensure solutions are effective, responsible, and sustainable. This role offers broad exposure and the opportunity to influence how digital services evolve across the business. What you'll do * Lead the strategy, roadmap, and delivery of global digital services that support omnichannel customer engagement across commercial and patient support activities * Partner with business teams to identify priorities, shape digital solutions, and define clear success measures based on adoption, engagement, performance, and business value * Drive continuous improvement by using data, user feedback, and service insights to enhance digital experiences, simplify processes, and improve operational performance * Oversee a portfolio of digital initiatives, balancing priorities, resources, risks, and timelines to deliver value across regions and business teams * Ensure digital services are secure, compliant, and fit for purpose, including the responsible use of artificial intelligence where relevant * Lead, coach, and develop talent while encouraging collaboration, innovation, accountability, and strong data-driven ways of working across teams ## Related Videos - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Empowering People in a Digital World: HR’s Next Big Chapter](https://www.wearedevelopers.com/videos/1813-empowering-people-in-a-digital-world-hr-s-next-big-chapter) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Welcome to Switzerland](https://www.wearedevelopers.com/magazine/4-welcome-to-switzerland) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)