> Markdown version of [/jobs/ext/2967566-cyber-incident-response-analyst-junior](https://www.wearedevelopers.com/jobs/ext/2967566-cyber-incident-response-analyst-junior). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cyber Incident Response Analyst- Junior - **Company:** Cayuse Holdings - **Location:** Washington, DC, United States - **Experience:** Starter - **Salary:** $87,500.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Software Applications, CompTIA Security+, Network Security, Microsoft Office, Office Suite, Microsoft PowerPoint, Software Vulnerability Management, Amazon Connect, Information Technology, Servicenow - **Published:** September 17, 2026 - **Apply:** https://www.dcjobsite.com/job.asp?id=3394241893&tx=KL8787FFR&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Bachelor's degree in a related discipline such as Homeland Security or Business, or a combination of education, technical training and equivalent experience. * CompTIA Security+ CE Certification: Demonstrates foundational knowledge in cybersecurity principles, risk management, and network security. * ITIL v4/v5 Certification: Proficient in IT service management best practices, including service lifecycle, continual improvement, and aligning IT services with business needs. * Demonstrated experience in delivering high-quality customer service, with a strong understanding of support workflows and client engagement best practices. * Additional (2) two years of experience may be substituted with an Associate's degree. * Additional (4) four years of military and/or operations environment experience may be substituted with a high school diploma. * Must have between zero (0) and two (2) years of related experience. * Some travel may be required to Continuity of Operations sites. * Due to the nature of work at the client's facility, U.S. Citizen is required. * Ability obtain and maintain Top Secret/SCI security clearance and DHS Fitness. * Must be able to work varying hours 8-12 hours depending on needs to support 24/7/365 operations. * Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills: * Minimum 2 years working directly with customer and service desk functions for WATCH Operations Center or Security Operations Center (SOC). * Skilled in utilizing Amazon Connect for managing customer interactions and contact flows. * Demonstrated knowledge and understanding of customer service techniques, demonstrated experience providing service desk or call center support. * Exceptional communication skills and ability to stay calm in high stress events while maintaining good decision making, focus, and good prioritization skills. * Experience working with a Service Desk platform such as ServiceNOW or Remedy. * Ability and willingness to learn new tools and technologies and take on new responsibilities as assigned. * Experience working with ServiceNOW and another alternative platform such as Remedy. * High proficiency in Microsoft Office; including but not limited to: Word, Excel, PowerPoint, and other general software applications., * Professional office environment. * Must be able to work varying hours 8-12 hours depending on needs to support 24/7/365 operations. * Must be physically and mentally able to perform duties extended periods of time. * Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. * Must be able to establish a productive and professional workspace. * Must be able to sit for long periods of time looking at computer screen. * May be asked to work a flexible schedule which may include holidays. * May be asked to travel for business or professional development purposes. * May be asked to work hours outside of normal business hours. ## Description * Provide first-line support for incidents and technical issues reported by client's staff and customers. * Categorize and escalate incidents according to severity and ensure compliance with Standard Operating Procedures (SOPs). * Escalate cases to specialized teams (e.g., Threat Hunting, Vulnerability Management) where applicable. * Serve as the point of contact to coordinate with regional teams, private-sector entities, and partners to ensure full incident lifecycle execution. * Track and verify the distribution and resolution of service requests, while certifying effective communication between stakeholders. * Maintain active oversight of shared mailboxes, incoming incident reports, and phone systems to ensure efficient case routing and response. * Perform correlation analysis across cyber, physical, and communication threats to enhance situational awareness. * Support senior leadership by contributing to daily, weekly, and monthly reports, outlining emerging threat patterns and operational metrics. * Deliver exceptional customer service and technical support to the client's partners during incident responses. * Participate in shift synchronization meetings to ensure seamless 24/7 Operations Center transitions. * Other duties as assigned. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)