> Markdown version of [/jobs/ext/2967694-apple-support-engineer](https://www.wearedevelopers.com/jobs/ext/2967694-apple-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Apple Support Engineer - **Company:** Leidos, Inc. - **Location:** Washington, DC, United States (Remote available) - **Experience:** Expert - **Salary:** $73,450.0 - $132,775.0 - **Contract:** Permanent contract - **Skills:** Apple IOS, Apple Mac Systems, Desktop Computing, Issue Tracking Systems, Information Technology, Casper Suite, Laptops - **Published:** September 17, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9169276/apple-support-engineer ## About the Role Citizenship/Work Authorization: Must meet contract requirements. Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required). Education: Bachelor's degree in a relevant field. Experience: - 10+ years of experience in endpoint engineering and enterprise endpoint management within complex IT environments specializing in Apple hardware and macOS environments. A degree can be substituted for years of experience. - Experience resolving advanced end-user issues involving Apple and iOS systems in an enterprise support environment. - Experience interfacing directly with senior government or executive-level users and managing service requests to closure. Technical Skills: - Apple hardware support using Jamf (Mac desktops/laptops, iPhone, iPad) - macOS and iOS troubleshooting and support - IT service management/ticketing systems - Incident, request, and escalation management - Desk-side support operations and customer-facing technical communication PREFERRED QUALIFICATIONS - Experience supporting a federal agency or other highly regulated enterprise IT environment. - Hands-on experience with enterprise Apple device management platforms. - Familiarity with service management best practices and SLA-driven support models. - Apple support certification (e.g., Apple Device Support or Apple Certified Support Professional). - Experience supporting VIP users and coordinating with cross-functional teams during high-priority incidents. - Apple Device Support or ACSP, enterprise endpoint management certification, service management certification. ## Description The Apple Support Engineer provides advanced desk-side support for SEC personnel using Apple hardware, macOS, and iOS devices under the SEC ISS contract. This role resolves complex Tier 2/3 incidents and service requests, restores user productivity, and maintains accurate records in the SEC IT service management system. The engineer interfaces daily with senior government personnel and delivers high-quality in-person support aligned to SEC customer service expectations. This position directly supports service-level performance, reliable endpoint operations, and continuous improvement of end-user support delivery., Apple Endpoint Support - Provide desk-side support for end users utilizing Apple hardware and macOS/iOS operating systems. - Troubleshoot and resolve advanced Apple and iOS technical issues, including hardware, OS, and application problems. - Support Apple device provisioning, configuration, patching, and lifecycle activities in accordance with SEC operational standards. - Deliver hands-on assistance for connectivity, peripherals, mobile access, and user productivity issues. Incident and Service Request Management - Manage incidents and service requests in the SEC IT service management system, including triage, prioritization, status updates, and closure. - Ensure tickets are documented clearly and completely to support accountability, audit readiness, and knowledge sharing. - Escalate unresolved issues to appropriate technical teams or vendors and track through final resolution. - Resolve issues within established service levels and minimize disruption to SEC business operations. Senior Stakeholder and Customer Support - Interface daily with senior government personnel and provide professional, responsive technical support. - Communicate issue status, impacts, and resolution timelines clearly to users and stakeholders. - Support onboarding, relocation, and offboarding activities for Apple users and associated endpoint access. - Deliver customer-focused support that improves satisfaction and confidence in IT services. Operational Process and Continuous Improvement - Follow and support updates to SOPs for support workflows, escalation paths, and service delivery. - Contribute to service desk reporting inputs, including ticket volume, resolution trends, and SLA-related performance data. - Assist with Apple/macOS/iOS baseline and patch compliance activities aligned with endpoint management requirements. - Identify recurring issues and recommend preventive fixes, standard solutions, and knowledge article updates. ## Related Videos - [Lessons from Steve Jobs - Learnings from the Past for the Future](https://www.wearedevelopers.com/videos/1021-lessons-from-steve-jobs-learnings-from-the-past-for-the-future) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking)