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# Service Management and Automation, Associate - Enterprise Technology

- **Company:** The Blackstone Group L P
- **Location:** Miami, FL, United States
- **Experience:** Experienced
- **Salary:** $110,000.0 - $135,000.0
- **Contract:** Permanent contract
- **Skills:** Release Management, Service Design, Enterprise Software Applications, Servicenow
- **Published:** September 17, 2026
- **Apply:** https://blackstone.wd1.myworkdayjobs.com/Blackstone_Careers/job/Miami/Service-Management-and-Automation--Associate---Enterprise-Technology_45533-1

## About the Role

* 3+ years of experience in Service Management, Business Analysis, Service Design, Product Management, Digital Workplace, User Experience, or a related discipline.
 * Experience gathering requirements, facilitating workshops, and working with cross-functional technology and business teams.
 * Familiarity with service management platforms such as ServiceNow and modern digital workplace technologies.
 * Experience with UX, service design, process improvement, or employee experience initiatives preferred.
 * Strong analytical and communication skills, with experience influencing and aligning senior stakeholders.
 * Self-starting, entrepreneurial mindset with a strong sense of ownership and accountability.
 * Bachelor's degree or equivalent practical experience in a relevant technology field.

## Description

Product Ownership & Platform Enhancement

 * Serve as Product Manager for assigned Service Management Platform capabilities, managing feature backlogs, requirements, priorities, and roadmap initiatives.
 * Partner with business stakeholders to identify opportunities to improve services, workflows, and employee experiences.
 * Define business requirements, user stories, acceptance criteria, and success metrics for new capabilities and enhancements.

Service Design & User Experience

 * Design intuitive service experiences, workflows, and user journeys using stakeholder research, feedback, and usability testing.
 * Translating business needs into scalable platform solutions that improve adoption, efficiency, and service quality.
 * Continuously evaluate and refine solutions based on user insights, operational metrics, and evolving business requirements.

Delivery & Stakeholder Engagement

 * Collaborate with architects, engineers, and business teams throughout the solution lifecycle from concept through implementation.
 * Facilitate workshops, requirements sessions, design reviews, and stakeholder communications.
 * Present recommendations, document design decisions, and maintain project artifacts and requirements.
 * Support release planning, testing, change management, and adoption activities to ensure successful delivery and business outcomes., * Attending client meetings where you are discussing Blackstone products and/or and client questions;
 * Marketing Blackstone funds to new or existing clients;
 * Supervising or training securities licensed employees;
 * Structuring or creating Blackstone funds/products; and
 * Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis. Please speak with your Blackstone Recruiting contact with any questions.