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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Library User Services Associate - Sturgis Library Nights and Sunday job in Atlanta - **Company:** Georgia Institute of Technology - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Salary:** $37,440.0 - $41,600.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Integrated Library Systems, Microsoft Office, User Administration - **Published:** September 17, 2026 - **Apply:** https://jobs.diversity.com/career/2491711/library-user-services-associate-sturgis-library-nights-sunday-georgia-ga-atlanta ## About the Role Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience Required Experience Two (2) years of related customer service or office support experience Preferred Qualifications Preferred Educational Qualifications An advanced degree from an accredited institution of higher education in a related field Preferred Experience Previous experience in an academic library, public library, or media center, Able to engage in learning opportunities to gain a broader knowledge of the services of the organization Able to maintain confidentiality Able to handle multiple tasks or projects at one time meeting assigned deadlines, Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette ## Description Provides service desk information support for KSU students, faculty, staff, and community members. Provides assistance with accessing library content and shared resources. Provides user account management and material circulation. Assists with technology, gathering and reporting statistics, provides building management, and ensures customer compliance with policies and procedures., 1. Provides excellent customer service to KSU students, faculty, staff, and the broader community 2. Proactively engages and assists library users with discovering and accessing library content and shared resources 3. Determines customer need through thoughtful inquiry 4. Solves and identifies problems, issues, resources, services, and/or collections to meet user information needs and refers appropriately to other library or university units 5. Utilizes and troubleshoots software and hardware necessary for library functions such as KSU's integrated library system, Microsoft Office Suite, printers, and copiers, etc. 6. Opens and closes library facilities, may act as senior staff present during evenings and weekends 7. Assists with the development of KSU Library policies and procedures 8. Enforces applicable library and university policies and procedures to ensure the safety and security of library visitors, identifies and reports space, facility, and technology issues through appropriate channels 9. Participates in a variety of library projects and initiatives, as assigned 10. Gathers and analyzes statistics and data on activities and provide reports as needed 11. Collaborates and communicates effectively with internal and external colleagues, stakeholders, and community members 12. Provides guidance, direction, and supervision of student assistants working on scheduled shifts, This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position requires a purchasing card (P-Card). This position may travel 1% - 24% of the time. Background Check * Standard Enhanced + Education * Credit Check Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants are required to include professional references as part of their application process. 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