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# Agentic Ai & Itsm/Aiops Solutions Architect

- **Company:** Deutsche Telekom
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Code Generation, Service Development Studio, Enterprise Data Management, Enterprise Software Applications, Large Language Models, Grafana, Virtual Agents
- **Published:** September 17, 2026
- **Apply:** https://www.buscojobs.com.es/agentic-ai-itsm-aiops-solutions-architect-m-f-d-en-madrid-ID-371627610

## About the Role

Experience in AI solution design for business and operational processes
Proven ability to define architectures and coordinate cross-functional implementation
Strong understanding of AI agents, RAG, prompts, and evaluation mechanisms
Experience with integration of AI with enterprise systems and cloud platforms
#J-*****-Ljbffr

## Description

Descripción del trabajoExperteer Overview As a senior architect, you will design AI-driven solutions for ITSM and AIOps, focusing on generative AI, agents, RAG, and automation.You will define architectures for agents, tools, memory, and decision flows, and guide the implementation across operations, support, and service management.You'll shape prompts, evidence retrieval, scoring, and human-in-the-loop strategies to ensure safe, scalable automation.You'll collaborate with technical teams and stakeholders to deliver impactful, enterprise-grade AI solutions that continually improve.This role offers a hands-on, strategic opportunity to drive automation at scale within a modern tech stack.Compensaciones / BeneficiosDesign generative AI solutions for business and operational processesDefine agentic architectures including agents, subagents, tools, memory, context, workflows and control pointsModel AI flows for ITSM/AIOps processes (classification, prioritization, assignment, diagnosis, resolution, scaling, closing, reopening)Define RAG patterns across documentation, knowledge bases, tickets, runbooks, logs, metrics and tracesDevelop prompting strategies, structured generation, evidence retrieval and response evaluationCreate scoring models (trust, similarity, risk, criticity, automation eligibility, response quality)Design human-in-the-loop mechanisms, policy gates, and criteria for assisted/supervised/autonomous automationIntegrate AI agents with APIs, internal systems, cloud platforms, ITSM tools, observability tools, external services and corporate data sourcesIdentify automation candidates from process analysis and historical dataParticipate in automation service development and automatic code generationCoordinate and guide technical teams on AI solutions using agents, RAG, workflows and automationDrive continuous improvement of agents, prompts, workflows, tools and evaluation mechanismsStay updated with advances in generative AI, LLMs, agents, RAG, AIOps and emerging architecturesEngage with stakeholders across customers, technical teams, partners, operations, architecture and project managementResponsabilidadesSenior profile with technical vision and hands-on capacityExperience in AI solution design for business and operational processesProven ability to define architectures and coordinate cross-functional implementationStrong understanding of AI agents, RAG, prompts, and evaluation mechanismsExperience with integration of AI with enterprise systems and cloud platforms#J-*****-Ljbffr


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