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# ICT Servicedeskmedewerker

- **Company:** igen group B.V.
- **Location:** Utrecht, Netherlands
- **Salary:** €2,610.0 - €3,250.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Information Technology
- **Published:** September 18, 2026
- **Apply:** https://www.technicus.nl/techniek-vacature/cp/5041365-ict-servicedeskmedewerker/

## About the Role

* 40 uur
 * MBO of hoger
 * Nederlands (taal)

* Minimaal mbo-niveau 3 of 4 afgeronde IT-opleiding;
 * Ervaring in een vergelijkbare servicedeskfunctie;
 * Bekend met Windows, Office 365 en Active Directory;
 * Klantgericht, communicatief en leergierig;
 * Beheersing van de Nederlandse taal.

## Description

Als Servicedesk Medewerker ben jij het gezicht van de IT-afdeling. Je registreert meldingen in het ticketsysteem, lost problemen op waar mogelijk en zorgt ervoor dat de gebruiker tevreden verder kan werken. Je schakelt met collegas van de tweede lijn wanneer dat nodig is en draagt bij aan verbeteringen binnen de servicedesk.

* Aannemen en registreren van meldingen en incidenten;
 * Oplossen van technische problemen met hardware, software en accounts;
 * Ondersteunen van gebruikers op afstand via remote tools;
 * Escaleren van complexere incidenten naar de juiste oplosgroep;
 * Helpen verbeteren van werkprocessen en het schrijven van gebruikersinstructies.


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