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# Support Engineer

- **Company:** Synsel Techniek
- **Location:** Vlaardingen, Netherlands
- **Experience:** Expert
- **Salary:** €2,900.0 - €5,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Local Area Networks, Remote Desktop Services, Information Technology
- **Published:** September 18, 2026
- **Apply:** https://wa.me/31683040638?text=Hoi%20Synsel!%20%F0%9F%91%8B%20Ik%20heb%20de%20vacature%20%22Support%20Engineer%22%20gezien%20en%20wil%20hier%20graag%20op%20solliciteren.%20%F0%9F%9A%80%0A%0Ahttp%3A%2F%2Fsynsel.nl%2Fvacature%2Fsupport-engineer-vlaardingen-17585434890648220fbe

## About the Role

* Minimaal 5 jaar ervaring in een relevante IT-supportfunctie
 * Aantoonbare leidinggevende en peoplemanagement vaardigheden
 * HBO-opleiding in Elektrotechniek, Informatica, Information Technology of vergelijkbare IT-opleiding of momenteel in opleiding hiervoor
 * Uitgebreide kennis van Microsoft Windows 10, Active Directory, netwerken, LAN patching, wireless ondersteuning, remote desktop en PC imaging tools
 * Uitstekende beheersing van Nederlands en Engels
 * Bereidheid tot frequent reizen

## Description

* Als IT Support Engineer ben je verantwoordelijk voor het operationele IT-supportwerk en het aansturen van het regionale supportteam
 * Leiden van het regionale supportteam en bewaken van dag- tot dag-operaties als IT Support Engineer
 * Coachen van teamleden om first-time resolution en klanttevredenheid te verhogen
 * Beheren van escalaties en klachten en terugkoppeling geven voor individuele ontwikkeling
 * Ondersteunen van het team bij het implementeren van operationele verbeteringen en procesoptimalisaties
 * Als IT Support Engineer deelnemen aan de 24/7 dekking en meewerken aan de ploegendekking en roosterplanning

Het vinden van een nieuwe baan is spannend, dat begrijpen we maar al te goed. Je wilt weten waar je aan toe bent, wat je kunt verwachten, en hoe wij je kunnen helpen om die volgende stap te zetten.


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