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# IT Service Desk Analyst

- **Company:** Connected IT
- **Location:** Wakefield, UK
- **Contract:** Temporary contract
- **Skills:** Active Directory, Antivirus Softwares, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hypertext Transfer Protocols (HTTP), Virtual Private Networks (VPN), Networking Basics, Server Administration, Wide Area Networks, Transport Layer Security, Adobe, User Administration
- **Published:** September 18, 2026
- **Apply:** https://www.totaljobs.com/job/it-service-desk-analyst/connected-it-job107995550

## About the Role

* Previous experience working on an IT Service Desk in an ITIL environment
 * Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration
 * Experience of Adobe and Antivirus software
 * Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.)
 * Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols
 * Basic networking skills e.g. LAN/WAN/VPN support
 * Experience working in a high call volume environment.
 * Motivated individual with a positive 'can do' attitude.
 * Great team player
 * Good analytical, problem solving and communication skills
 * Works well under pressure and can multi-task
 * The ideal candidate will also hold a full clean driving licence as travel between group sites may be required.

## Description

You will be joining an established IT service desk where you will be first point of contact for technical support, providing 1st/2nd line resolution of hardware/software and network related issues as well as undertaking user administration and access related tasks.


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